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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have an old kindle with a 3.1 software. I cannot get it to

Customer Question

I have an old kindle with a 3.1 software. I cannot get it to connect to wireless.
JA: What's the make/model of your device? How old is it?
Customer: It is a d00901 model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have restarted. It does read my wireless. It just wont connect anywhere. I have not used it for quite some time. My wife is having the same problem
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: \No
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cris replied 1 month ago.

Hi, thanks for using I am Cris and will be glad to assist you.

Sometime around April 2016 Amazon forced all older Kindle models to update to their latest software. If the update was not completed WiFi would no longer work.

Can you tell me what the serial number of your device? I would only need the first 4 characters.