Ask an E-Readers Question, Get an Answer ASAP!
Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.
Sometime around April 2016 Amazon forced all older Kindle models to update to their latest software. If the update was not completed WiFi would no longer work.
Can you tell me what the serial number of your device? I would only need the first 4 characters.