How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: E-Readers
Satisfied Customers: 18129
Experience:  Over 16 years experience installing and repairing electronics.
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

The case is separating from the screen, several years old.

Customer Question

The case is separating from the screen
JA: What's the make/model of your device? How old is it?
Customer: several years old. it is a kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just tried to force the case and screen together and it didn't help
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: the charging cable cannot keep in contact
Submitted: 1 month ago.
Category: E-Readers
Expert:  Pete replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 1 month ago.

You can contact Amazon to arrange a return for repair.

They may offer you a good trade-in deal on a new model.