E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

If i can't get my kindle to connect to amazon what should i…

Customer Question
If i can't get...

If i can't get my kindle to connect to amazon what should i do?

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle 5.1.2 D01200 2011

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I bought it from someone else and i can't get it resistered where i can download my books

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

It won't let me resister to my amazon account ive been trying 4 days now

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
9/7/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and connect.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
On the kindles, there's an automatic updates button, but not
On the kindles, there's an automatic updates button, but not on the iphone which is where a lot of us read our kindle books. How do we make sure we get updated versions of books in our library? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My daughter just got a kindle that used to belong to a dear
Hi- My daughter just got a kindle that used to belong to a dear friend who died recently. I am wondering how I can change the account info so that I can put in my details and purchase some books for m… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
How do i transfer all the books loaded on my phone to my
Hi, how do i transfer all the books loaded on my phone to my Fire? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I bought books at amazon on my laptop but they won't
i bought books at amazon on my laptop but they won't download to my kindle … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
A week or so ago i bought Born a Crime by Trevor Noah, for
a week or so ago i bought Born a Crime by Trevor Noah, for ono-line reading. I'm pretty sure I had to buy it to download, or at least that my fairly old pc wa judged not able to use cloud reader. I re… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a kindle fire and a touch how can I get my books on
I have a kindle fire and a touch how can I get my books on my touch from my fire. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Kia ora i have a few kindles i would like to delete off my
kia ora i have a few kindles i would like to delete off my account and i cant do it on my new kindle, also my sis wendy is on my account but we want to delte her old kinlde off and her new one is on a… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My purchases aren't downloading on to my kindle. It's says
My purchases aren't downloading on to my kindle. It's says I've bought them but they don't download … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
My son brought me a Kindle some years ago and I set up my
My son brought me a Kindle some years ago and I set up my account and know my account password ***** the kindle itself now wants a password ***** use it. I don't remember putting in a password ***** t… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My wife bought me a book and it says that it was sent to my
my wife bought me a book and it says that it was sent to my Kindle fire but it is not there. suggestions? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My kindle just died had it for years got a new one and want
my kindle just died had it for years got a new one and want to transfer all my books to my new one how do i do this? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
I have a new Kindle paper and wish to access books I have
I have a new Kindle paper white and wish to access books I have bought on my old Kindle. How do I do this? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I bought a kindle some time ago. I wanted to put some books
I bought a kindle some time ago. I wanted to put some books on my kindle and couldn't add the books. What do I need to do … read more
Richard
Richard
Customer Service
47,537 satisfied customers
How do I download books, Amazon D01200, We haven't used the
We haven't used the Kindle the past few years. My husband is in hospital and would like to use it … read more
Cris
Cris
62 satisfied customers
Thanks for your help1 I have an iPad mini - and recently
HI - thanks for your help1 I have an iPad mini - and recently downloaded kindle on to it. I bought a kindle book from amazon on my mac - but now can't get it onto my iPad. Can you help? Thanks … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Kendle won't download book from amazon, D01200, I tried
I tried several days ago-downloaded a few months ago no trouble … read more
Cris
Cris
62 satisfied customers
Can't get my kindle fire to work. Password not correct.
can't get my kindle fire to work. Password ***** correct. can't change it. bought book but won't come on kindle. comes up on computer. very confusing… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I want to order Factory Girls:From Village to..........by Leslie
I want to order Factory Girls:From Village to..........by Leslie T. Chang but it never comes on my facebook. I have the sample on facebook. what can I do? nina XXXXX Elaine-mod41305.0023309144… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x