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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Ok, I have amazon prime and after downloading a prime movie

Customer Question

Ok, I have amazon prime and after downloading a prime movie on my tablet I only have voice? NO PIC?
JA: What's the make/model of your device? How old is it?
Customer: I can watch the trailers, but not the movies?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have an amazon fire tablet
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: NOpe
Submitted: 1 month ago.
Category: E-Readers
Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access prime.

Let me know the results please

Thank you