E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I purchased books on my new device,, I purchased books on my…

Customer Question
I purchased books on...

I purchased books on my new device

Technician's Assistant: What's the make/model of your device? How old is it?

, I purchased books on my new device, a Samsung Galaxy Tab A, but have been unable to download them.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Nothing except retry.

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 57 minutes by:
9/7/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Hi there and welcome

Can you tell me please the app you are using on the Galaxy Tab?

Please let me know

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
Kindle app. Also I agreed to a refundable charge of $5 and you have charged $56 to my credit card . I would like to see an immediate reversal of that charge!
Electronics Technician: Richard, Customer Service replied 11 months ago

You can get a refund here

ww2.justanswer.com/help/how-can-i-request-refund-0

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Need to move books from kinle fire to kindle on galaxyh tab
need to move books from kinle fire to kindle on galaxyh tab e … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have had a total of 6 kindle readers. I always seem to
I have had a total of 6 kindle readers. I always seem to loose them. I need to purchase a new kindle (cheap) and start over. My question is if I purchase will I still be able to get help and download … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Sorry. I started this and as usual I lost it for some
Sorry. I started this and as usual I lost it for some reason.no storage available left on this Kindle. I have a new one but don't want to lose books recently purchased but not downloaded due to no spa… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
How do i transfer contents from one nook to another? Samsung
How do i transfer contents from one nook to another? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I have kindle paper and prior to that I had, Printer is HP
My real question is can I migrate my books on paper white to a kindle app on my tablet. Samsung Galaxy tab e? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
I'm having a problem downloading a book to my Galaxy NoteII,
I'm having a problem downloading a book to my Galaxy NoteII … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Our children are unable to receive the downloaded books.
Our children are unable to receive the downloaded books. Their names are ***** ***** for us to deliver to them. What is wrong? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My new kindle won't open my books from my old kindle, I get
My new kindle won't open my books from my old kindle, I get an x when I tap on book … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I am unable to access my books on my kindle touch. I was
I am unable to access my books on my kindle touch. I was reading and then it notified me that my books were no longer on my kindle, but they still show in the index. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I have maxed out storage space in my Samsung Galaxy tablet,
Hi Pearl, this is Lilja. I have maxed out storage space in my Samsung Galaxy tablet, because the Kindle books store on the device and not on the sd card. I can no longer add new apps - and I don't hav… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I messed up the set up on a samsung galaxy tab a nook
I messed up the set up on a samsung galaxy tab a nook SM-T280 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I'm trying to download my books from the cloud to my new
I'm trying to download my books from the cloud to my new paper white? … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Two of the books i have purchased for my Kindle will not run
Two of the books i have purchased for my Kindle will not run on my Samsung galaxy 5. message reads " unable to download contact kindle customer service. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Deleted earlier, sorry. Question was: since lasr update, have
Deleted earlier, sorry. Question was: since lasr update, have been unable to delete read books I fon't wish to keep from device. Only able to arvhive or remove from device.… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I purchased Killing Kennedy on Amazon. The only option I was
I purchased Killing Kennedy on Amazon. The only option I was allowed after purchase was "Deliver to myKindle Cloud Reader." As a result, I can only read the ebook when in a wi-fi area. I want to downl… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I purchased two new e-books for my Kindle Keyboard. They have
I purchased two new e-books for my Kindle Keyboard. They have apparently been downloaded via wi-fi but I don't have wi-fi. I have been unable to locate them on my computer to transfer them via USB. He… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I inadvertently erased a book I was reading. Dont ask me how,
I inadvertently erased a book I was reading. Don't ask me how, but I did. I was able to retrieve it to my archives but have been unable to download it again onto the home page. Moreover, I have also m… read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
I just bought a Samsung Galaxy Tablet from Verison. I had
I just bought a Samsung Galaxy Tablet from Verison. I had a Boarders account to purchase e-books, but never did. It was somehow switched to a Kobo account, but I do not know how to access it or purcha… read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x