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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38196
Experience:  Troubleshoot issues with E-readers.
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I have forgotten my password for my kindle can you help, its

Customer Question

I have forgotten my password ***** my kindle can you help
JA: What's the make/model of your device? How old is it?
Customer: its a paperwhite and is approx. 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is the first, we have forgotten the password
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: the kindle could be called/named "Dennis's 4th or 5th kindle" if this helps
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Do you mean you are not able to open anything nor menu / settings on your Kindle?

- Can you try enter the passcode / password 111222777 and confirm / continue and check?

- If that does not work, please tell me exactly what's showing on your Kindle's screen. Is it asking for the Passcode, or the Amazon account password, or the Wi-Fi / wireless password?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,