E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My kindle wont open it is stuck on a Jitterbug Flip phone…

Customer Question
My kindle wont open...

My kindle wont open it is stuck on a Jitterbug Flip phone screen

Technician's Assistant: How old is the phone?

About 3 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have not used it for 2 weeks and I tried to use it today. I thought it had no charge so I charged it but it is still the same

Submitted: 8 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 28 minutes by:
9/7/2017
Electronics Technician: Aric, Technician replied 8 months ago
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,944
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Ask Your Own E-Readers Question
Electronics Technician: Aric, Technician replied 8 months ago

Let me know what happens once you try those steps please. If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS). That is how I am credited for my efforts by the site.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 46,944
46,944 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have not used my Kindle for quite a while. When I opened
I have not used my Kindle for quite a while. When I opened it, the message on the screen was "Empty Battery". I tried to reset it as instructed but nothing changed. Is there a solution or do I just th… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I dropped it on the floor and now I have about 3 inches of
I dropped it on the floor and now I have about 3 inches of lines across the screen. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Kindle and I had some problem about my account some
I have a Kindle and I had some problem about my account some time ago. I am anxious to heve my Kindle up and running again. could you help me settle this? … read more
Harry
Harry
1,644 satisfied customers
It just stopped can't charge can't turn off stuck in on
It just stopped can't charge can't turn off stuck in on mode … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My husband tried to fix my kindle and has swapped out sim
My husband tried to fix my kindle and has swapped out sim cards and now i cant get amazon to recognise the one that is working and im dying without something to read … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I can't connect to the Internet on my Kindle. But when I tap
Yes, but when I tap on it, it goes into gray mode. … read more
Harry
Harry
1,644 satisfied customers
My kindle wont fire up. it is charged. I have not used it
my kindle wont fire up. it is charged. JA: How long has this been going on with your Kindle? What have you tried so far? Customer: i have not used it for a few months. JA: Anything else you want the E… read more
Aric
Aric
Technician
46,944 satisfied customers
Book I am reading won't open. Kindle fire. 4 years I think.
Book I am reading won't open JA: What brand and model of e-reader do you have? Customer: Kindle fire JA: How old is your Kindle Fire? Customer: 4 years I think. Was given as a Christmas gift. JA: What… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I can not connect with the when it says play. I don't know.
turned the kindle off for 40 seconds and then restarted it … read more
Harry
Harry
1,644 satisfied customers
Just screen - won't charge or reset. Kobo glo. Just started
Just started today - died I assume last night or night before but usually the screen is black not white … read more
Harry
Harry
1,644 satisfied customers
Will a cover for an ipad fit my kindle paperwhite. It's not
it's not a technical problem per se I am asking which cover will fit the ereader so I make sure not to buy the wrong size … read more
Harry
Harry
1,644 satisfied customers
I ordered 3 books and they come up as a grey and page.
I ordered 3 books and they come up as a grey and white page … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to change the credit cards but. Nothing is
Once my previous card was hackedm- I change the card to my wife card to make pament for two books but still cannot get the downloads. please … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My second Kindle has developed cracks in the screen and I
My second Kindle has developed cracks in the screen and I need to get a new one. what to do ... Keith Hempton … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
341 satisfied customers
I am experiencing a problem with my amazon fire stick. Its
good evening i am experiencing a problem with my amazon fire stick … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My nook will not sync to my Wi-Fi connect and it will not
My nook will not sync to my Wi-Fi connect and it will not allow me to add another Wi-Fi account. … read more
Harry
Harry
1,644 satisfied customers
My reader will not load new books. Kindle 5.9.4. 2 days. I
I can go in and see new books. When I choose one I click on it. The little circle in the left to corner goes around like it is working. The book doesn't show up on my home page. I can go back to my book lists the book will be there but it is real dim and if I click on it the little circle does it's thing but the book still is not loaded.… read more
Harry
Harry
1,644 satisfied customers
I have just updated the device and now I'm trying to connect
i have just updated the device and now I'm trying to connect it to my amazon account but i get an error message saying my email and password *****'t match any existing amazon account … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
96 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x