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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.I'm sorry that your previous question did not end well. I suspect you need to check the Registration status of your Kindle. Is it registered to you?
And also: is it connected to WiFi, according to the 'antenna' icon?
OK. I'm still here... sorry for the delay...
Can you still browse for books, and can you access web pages in your Silk browser app?