How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

Our power went out a week ago and I have re-regester my

Customer Question

Hi our power went out a week ago and I have re-regester my kindle all over again. I've never had this problem. I don't remember all that stuff. I've had my kindle over 2 yes.
JA: What's the make/model of your device? How old is it?
Customer: It's a fire 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1 1\2 weeks
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: None really it won't let me register into my account.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

What is the error message that you see?

Customer: replied 1 month ago.
Register into my account
Expert:  Josh replied 1 month ago.

Are you unsure of your account information?

Customer: replied 1 month ago.
No never mind I just paid $5.00 already
Expert:  Josh replied 1 month ago.

Unfortunately, there was an issue with your phone call request. Please call our customer service at 1-***-***-**** to fix the issue.

Customer: replied 1 month ago.
Can you detect a problem? Give me my funds back please.
Customer: replied 1 month ago.
You guy's already took my last $5.00
Expert:  Josh replied 1 month ago.

Sure, please call our customer service at 1-***-***-****