E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

My husband bought me a kindle white paper reader in April

Customer Question
and last week it stopped...
My husband bought me a kindle white paper reader in April and last week it stopped working. The screen still lights up but it doesn't respond to the touch commands. What do I do? Lisa
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: My husband bought it 4/19/2017 and it's the white paper version $119
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it stopped working two weeks ago. Tried charging it. turning it on and off and tried resetting it all to no avail
JA: Anything else you want the E-reader Expert to know before I connect you?
Customer: No
Submitted: 2 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
9/6/2017
Electronics Technician: Nathan, Technician replied 2 months ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 26,434
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own E-Readers Question
Customer reply replied 2 months ago
The screen won't respond to touch so when the screen with cancel restart or screen off comes up it won't respond Also there is a white line across the screen
Customer reply replied 2 months ago
no thank you
Customer reply replied 2 months ago
please refund my good faith $5 and cancel my request. Thanks any way Going to try another route
Electronics Technician: Nathan, Technician replied 2 months ago

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

I have no control over any billing or account matters, we're all independent techs here. You have paid the full agreed upon fees to the site (which was not 5, that was just the starting deposit).

I am asking you to conduct the reset steps while ignoring anything you see on screen, don't touch the screen at all, just press and hold the poewr button for the full 20 seconds, a minimum of 5 times.

Ask Your Own E-Readers Question
Customer reply replied 2 months ago
I have rebooted it--the touch screen doesn't respond. Please close my account
Electronics Technician: Nathan, Technician replied 2 months ago

Again, I have no such ability, your fees were paid to the site, not to me. I can continue helping you under the fees you've already paid, if you wish. There are additional steps to take here.

Ask Your Own E-Readers Question
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
140 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,378 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I can't get the remote to work. Just installed everything
I can't get the remote to work. Just installed everything else. … read more
Nathan
Nathan
Technician
26,434 satisfied customers
HELP PLEASE my kindle will not load onto the card I have
HELP PLEASE my kindle will not load onto the card I have books yes books and pictures it say internal memory full one guy put a 2oo mg card in it and it's still full I put a 32 in it and nothing going… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am unable to connect with the password i have. It's kindle
I am unable to connect with the password ***** have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I am having trouble registering my Fire Tablet. I just
I just bought it from Amazon. I don't know for sure. Can you look up my purchase? I lose track of time these days; it seems like months ago but it may have been a month. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I'm trying to register an older Paperwhite and it won't
I'm trying to register an older Paperwhite and it won't connect. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
My kindle won't charge .I have tried to reboot but I can't
My kindle won't charge .I have tried to reboot but I can't get it off the charge screen. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Just got the upgrade on my iPad of the kindle app and I
Just got the upgrade on my iPad of the kindle app and I can't get to the library I can only get the current book page I'm reading you used to tap the upper left corner and 3 horizontal bars show up an… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I bought a Kindle paperwhite for my uncle from Incredible
I bought a Kindle paperwhite for my uncle from Incredible connection in Cresta Johannesburg - he is in a frailcare facility, approx. 2 years ago. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Im trying to use my nook book "Edge of Islam" by McInstosh,
Hey, Im trying to use my nook book "Edge of Islam" by Janet McInstosh, and it isn't loading at all. I'm signed into my Barnes and Noble account and when I go to my nook library and click on the book, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I am messed up with my kindle...we lost power for a bit and
I am messed up with my kindle...we lost power for a bit and I did not know so I was asked for a numerical password ***** to get in ...but it will m … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have an Amazon kindle reader. It currently is inoperative.
I have an Amazon kindle reader. It currently is inoperative. It displays a battery which probably means whatever battery it has needs to be charged. I can not find a way to do this. Please help. … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
Can't connect even though I have the correct time and Kindle
can't connect even though I have the correct time and Kindle says I'm connected to optimumwifi. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have been given a Kindle as a donation to my Church and I
I have been given a Kindle as a donation to my Church and I want to reset and add my name on the Kindle I have an account at my other Kindle but I do not remember the way I set it up either I need HEL… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My Kindle has stopped working. Not sure why but thinking it
My Kindle has stopped working. Not sure why but thinking it may be full. Is there anything I can do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
My kindle fire got lost in a rented car. Can I trace it? I
Hi, my kindle fire got lost in a rented car. Can I trace it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Says...”Please wait a moment while your Kindle starts
Says...”Please wait a moment while your Kindle starts up”.......have been waiting 30 mins. It won't start up … read more
Moses C
Moses C
Bsc
211 satisfied customers
I bought and installed a new Kindle battery but it is still
I bought and installed a new Kindle battery but it is still draining very fast. I also can no longer connect to wi fi on my kindle. Has my kindle reached the end of its life perhaps? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
How can I delete a book I do not like? I pad...2years old, I
I am a new Kindle customer,and I started reading a book I do not want to continue but have no idea how to stop it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x