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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20200
Experience:  E-reader expert
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Can the battery be changed? I have two. One is Amazonkindle.

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can the battery be changed?
JA: What's the make/model of your device? How old is it?
Customer: I have two. One is Amazonkindle. About eight years and the is a Kndle Fire about five
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Haven't tried anything except I can't charge eithr of them ant more. About three months
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: I bought a new charger today and they stlll won't charge

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Yes, they can be changed but usually it is cheaper to buy a new Kindle instead of replacing the battery.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 2 months ago.
my e mail address has changed could that be the problem. And do I change with you

Are you still able to sign into your Amazon account using the old email address?

Josh and 2 other E-Readers Specialists are ready to help you