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Cory, Technician
Category: E-Readers
Satisfied Customers: 3475
Experience:  E-Reader Expert
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My purchase from amazon to kindle do not download.

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My purchase from amazon to kindle do not download.
JA: What's the make/model of your device? How old is it?
Customer: 901722014294 OKJC
JA: How long has this been going on? What troubleshooting have you tried?
Customer: three months - amazon asked to renew password. I have a new visa number would that be the problem
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no

Welcome, I am Cory. Thank you for using Justanswer.

Have you updated the credit card with Amazon?

Customer: replied 2 months ago.
Just did

Please try to buy the book and see if it is sent. If it is not sent, please press in and hold the power button/on switch for 40 seconds to reset it.

Let me know if it is working after that.

Please let me know if we need to troubleshoot further.

Cory and other E-Readers Specialists are ready to help you