E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers
This answer was rated:

Where can I turn for fixing my Amazon Kindle paperwhite

which is almost insensitive to...
Where can I turn for fixing my Amazon Kindle paperwhite which is almost insensitive to flipping pages?
JA: What's the make/model of your device? How old is it?
Customer: I am living in Toronto and device was purchased in Bucharest, Romania and I don't know even what's it called!! nevermind model number...
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Problem is I don't have the booklet so I am blank. I tried and succeded to move into settings and home. Problem is 3 days old within the 2 yr warranty but the paperwork is in Bucharest-Romania where I purchased it at a store called Media Galaxi. Now I suuceded to work my way in settings.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: About me : I purchased a few Stuart Woods novels from Amazon but now am stopped in it's tracks lol
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
8/18/2017
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 45,354
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

I'm reviewing your details and will reply shortly.

Ask Your Own E-Readers Question

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the bottom of the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

Ask Your Own E-Readers Question

Let me know what happens once you try those steps please.

Ask Your Own E-Readers Question

Were you able to get the Kindle to reboot? Are you still having the same problem?

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
It seams to allow flipping pages which was THE problem, Thank you very much.

Excellent and I'm glad to hear that! You're very welcome. Also, you paid the website a deposit to work with me, but I am not actually paid unless you click a positive rating. Could you do that for me please?

Ask Your Own E-Readers Question

Do you need further assistance?

Ask Your Own E-Readers Question
Customer reply replied 3 months ago
No. Thank you. Do I owe the 45 or else...?

I don't know anything about billing except that you've already paid the website the full agreed upon amount, the only part that hasn't happened is that I'm not paid for helping you solve the problem. You agreed to pay the deposit in GOOD FAITH for my help. I only work on here to support my livelihood- it's not a hobby.

Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 45,354
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified
Aric and 87 other E-Readers Specialists are ready to help you
Ask your own question now
Ask Aric Your Own Question
Aric
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 45,354
45,354 Satisfied Customers
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company

Aric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
It's my kindle fire, not the reader. It's not charging. I
It's my kindle fire, not the reader. It's not charging. I checked the cord and it seems fine and the socket on the kindle looks ok too so I'm not sure what's going on. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I want to delete items from "home" Amazon kindle. Have not
I want to delete items from "home" JA: What brand and model of e-reader do you have? Customer: amazon kindle JA: How long has this been going on with your Kindle? What have you tried so far? Customer:… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
My Kindle is charged, however, I am unable to open it or
My Kindle is charged, however, I am unable to open it or reboot it, Can you help me? … read more
RandyNetwork Tech
RandyNetwork Tech
1,748 satisfied customers
My ereader has a battery showing on the screen - how do I
my ereader has a battery showing on the screen - how do I turn it on … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
How do I unsubscribe to a magazine I don't want? I
How do I unsubscribe to a magazine I don't want? I accidently hit the wrong button … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
My kindle died on me as I was reading. There was no message
Second opinion] My kindle died on me as I was reading. There was no message to say the battery was getting low. When I plugged it in to recharge it showed a picture of a battery for a while and then i… read more
Harry
Harry
152 satisfied customers
Is there a repair store in the San Francisco Bay area? Our
Is there a repair store in the San Francisco Bay area? Our kindle is not holding a charge for more than an hour or so. Is there a simple fix we can do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
My new kindle is frozen on a book title & I can't swipe to
My new kindle is frozen on a book title & I can't swipe to activate … read more
Aric
Aric
Technician
45,354 satisfied customers
My Pad will not open up when switched on seems as if locked.
My Pad will not open up when switched on seems as if locked … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
How do i open my kindle once the password has been changed
how do i open my kindle once the password ***** been changed and forgotten/ … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
45 satisfied customers
If I buy another kindle will it let me change my e-mail
If I buy another kindle will it let me change my e-mail address.I am worried that it will shut me out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
When I go into change credit card details, it wont let me. I
When I go into change credit card details, it wont let me. I am able to change the name and email address but not the credit card number. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I am unable to access the Store .. the screen is just blank.
I am unable to access the Store .. the screen is just blank white. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I wish to lend a book, but none of the books in my
I wish to lend a book, but none of the books in my collection offers this option. Do I need an update, or special app? Surely I'm not simply unlucky in my choice of books? … read more
RandyNetwork Tech
RandyNetwork Tech
1,748 satisfied customers
My Kindle all of a sudden won't pick up my WI FI, it won't
My Kindle all of a sudden won't pick up my WI FI, it won't let me put in my password. My router name is ***** ***** it says authorization problem. I'm assuming it will be fine if I can type in my pass… read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
I have just purchased a kindle e-reader. When I opened the
I have just purchased a kindle e-reader. When I opened the box it was in Japanese and I cant proceed even by swiping or any other method. I want to install English, and register it with amaxon … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I had a Kindle Fire as a gift last year. I never opened it
I had a Kindle Fire as a gift last year. I never opened it as I was using my Nook. My husband uses his KIndle Fire with no problem. Now I opened it and it won't let me register. What to do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I got it from QVC last year. I never opened mine. It won't
I got it from QVC last year. I never opened mine. It won't let me register, just keeps spinning and timing out.… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x