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I was reading. Word highlighted and nook seems to be locked.

I was reading....

I was reading. Word highlighted and nook seems to be locked. Can not turn off or continue reading.

Technician's Assistant: What's the make/model of your device? How old is it?

Do not know model. About 6 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just happened Tried no troubleshooting. Can not do anything.

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Answered in 4 minutes by:
8/16/2017
Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3,499
Experience: E-Reader Expert
Verified

Welcome, I am Cory. Thank you for asking your question today.

Please press in and hold the power button/on switch for 40 seconds to reset it.

Let me know if it is working after that.

Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3,499
Experience: E-Reader Expert
Verified
Cory and 87 other E-Readers Specialists are ready to help you
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Customer reply replied 11 months ago
working now. Thank you

I am glad it is working!

Have a good day!

Cory

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