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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3474
Experience:  E-Reader Expert
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I was reading. Word highlighted and nook seems to be locked.

This answer was rated:

I was reading. Word highlighted and nook seems to be locked. Can not turn off or continue reading.
JA: What's the make/model of your device? How old is it?
Customer: do not know model. About 6 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just happened Tried no troubleshooting. Can not do anything.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no

Welcome, I am Cory. Thank you for asking your question today.

Please press in and hold the power button/on switch for 40 seconds to reset it.

Let me know if it is working after that.

Cory and other E-Readers Specialists are ready to help you
Customer: replied 2 months ago.
working now. Thank you

I am glad it is working!

Have a good day!

Cory