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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 25879
Experience:  Nook, kindle & ipad expert
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Have kindle paper that will not come on line screen shows

This answer was rated:

have kindle paper white that will not come on line screen shows typewriter keys...thought low on power...charged it overnite still the same....
JA: What's the make/model of your device? How old is it?
Customer: where do i find that info?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started yesterday
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: can it be fixed?

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Customer: replied 2 months ago.
got the tree...reloading

Thanks, ***** ***** posted.

Customer: replied 2 months ago.
FIXED!! THANKS!!!!!!!

Great! Glad that did the trick for you!

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.

Thank you, ***** ***** a nice day,

Nathan

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