E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My second Kindle is frozen. Won't unlock when swiped,

Customer Question
My second Kindle is...

My second Kindle is frozen. Won't unlock when swiped

Technician's Assistant: When did you last charge your Kindle?

Yesterday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Where is the power button

Submitted: 1 year ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
8/7/2017
Electronics Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,252
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 1 year ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,252
22,252 Satisfied Customers
Experience: E-reader expert

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I bought my second Kindle 2 years ago while I was getting
I bought my second Kindle 2 years ago while I was getting treatments for cancer but when I tried to get started I couldn't figure how to install it. Now got a grandson to install it this weekend and h… read more
Cris
Cris
62 satisfied customers
It's frozen. Can't get past first page. "Swipe to unlock"
It's frozen. Can't get past first page. "Swipe to unlock" does not come up but Kindle is lighted. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It appears to be frozen. I can turn it on and off, but when
It appears to be frozen. I can turn it on and off, but when it says swipe to unlock, it won't unlock … read more
Harry
Harry
2,175 satisfied customers
My screen appears to be frozen. I am unable to swipe and I
I am unable to swipe and I see no where to tap I am in the middle of a bookm help … read more
Harry
Harry
2,175 satisfied customers
I have a five year old kindle fire that seems to be frozen
I have a five year old kindle fire that seems to be frozen and/or won't turn on since Sunday. A few times a picture of a battery appeared with it showing one quarter full in a red color. Did the batte… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Kindle Fire. I have charged it but it will not let
I have a Kindle Fire. I have charged it but it will not let me swipe to unlock. … read more
Josh
Josh
Technician
Associate Degree
22,252 satisfied customers
I cannot unlock the kindle. It is locked and when you swipe
I cannot unlock the kindle. It is locked and when you swipe it nothing happens? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Nothing happens when I swipe to unlock my Kindle. it's no
it's no more than a year old. I can't remember model but it's non glare. … read more
Josh
Josh
Technician
Associate Degree
22,252 satisfied customers
Was in the process of reading a book on kindle and swiped to
Was in the process of reading a book on kindle and swiped to get next page and the screen froze. Now screen only swipes intermittently. … read more
Cris
Cris
62 satisfied customers
I received my new Kindle yesterday and it worked fine. After
I received my new white Kindle yesterday and it worked fine. After reading a while, I turned it off and it froze. Now, all that is on is the "Swipe to unlock Kindle". Can this be fixed or should I jus… read more
Cris
Cris
62 satisfied customers
I have a Kindle Paperwhite that seems to be frozen. I can
I have a Kindle Paperwhite that seems to be frozen. I can get a screen with b/w lettering on it that says, "swipe to opem" at the bottom. When I swipe or tap nothing happens. What can I do?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle has frozen. When it says to swipe to unlock it will
My kindle has frozen. When it says to swipe to unlock it will not move. Riht now it is stuck on a wallpaper screen. I've tried turning it off and on several times to no avail. Help… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Went into kindle unlimited and when I found out it was a club
Went into kindle unlimited and when I found out it was a club to join I didn't want it, but now when I slide to unlock all I have is a blank white page with a black bar at the top of the screen with w… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle seems to be frozen up when I swipe it to unlock it
My Kindle seems to be frozen up when I swipe it to unlock it it doesn't do anything. Also where is the message Please ensure our Kindle in registered and connect wirelessly to receive the latest Speci… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
Kindle seems to be frozen - can "swipe to unlock" then bar
Kindle seems to be frozen - can "swipe to unlock" then bar on top appears - hit that and previous purchase comes up - try hitting error then get one of two messages - already purchased item or applica… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
cannot get into my kindle fire,when i switch on and press lock
cannot get into my kindle fire,when i switch on and press lock it says to run two fingers across, after that Icannot get anything.… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
My Kindle paperwhite has locked at Swipe to Unlock. There is
My Kindle paperwhite has locked at Swipe to Unlock. There is a note "Please ensure your Kindle is registered, etc." There are a number of alphabetical letters in the background. I have tried cutting i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x