How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20229
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

My second Kindle is frozen. Won't unlock when swiped,

Customer Question

My second Kindle is frozen. Won't unlock when swiped
JA: When did you last charge your Kindle?
Customer: Yesterday
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: Where is the power button
JA: The E-Reader Specialist will be able to walk you through that. Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.