E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

My second Kindle is frozen. Won't unlock when swiped,

Customer Question
My second Kindle is...

My second Kindle is frozen. Won't unlock when swiped

Technician's Assistant: When did you last charge your Kindle?

Yesterday

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Where is the power button

Submitted: 6 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 1 minute by:
8/7/2017
Electronics Technician: Josh, Technician replied 6 months ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,546
Experience: E-reader expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 6 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Ask Your Own E-Readers Question
Electronics Technician: Josh, Technician replied 6 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own E-Readers Question
Was this answer helpful?
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 21,546
21,546 Satisfied Customers
Experience: E-reader expert

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Want to return free books so I can download new ones. When I
Want to return free books so I can download new ones … read more
Harry
Harry
894 satisfied customers
How do I add money to my account to order a book. Nook. My
My daughter just fixed this and now it says my credit card is denied. … read more
Josh
Josh
Technician
21,546 satisfied customers
I have tried to order a book but it say You are having
I have tried to order a book but it say You are having trouble accesng my account and when I try to check my account it shows my old account with old email.address nd old bank card number … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
My kindle fire will not charge. The light goes on for a few
my kindle fire will not charge. The green light goes on for a few seconds then goes out. I had the charger on all night but it did not charge. What's up? … read more
RandyNetwork Tech
RandyNetwork Tech
1,750 satisfied customers
I need to put a new credit card in my kindle the only thing
I need to put a new credit card in my kindle the only thing it has let me do is put in new expiration dte … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
61 satisfied customers
My kobo is frozen on restoring. I tries holding starting
My kobo is frozen on restoring. I tries holding starting button, reset and nothing works … read more
Harry
Harry
894 satisfied customers
Kindle will only hold charge 3-4 hrs. 2 wks ago charge
kindle will only hold charge 3-4 hrs JA: How long has this been going on with your Kindle? What have you tried so far? Customer: 2 wks ago charge started being not holding. JA: Anything else you want … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
My screen disappeared and all I have now is a slightly lit
My screen disappeared and all I have now is a slightly lit blank screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
It will not take a charge. we bought a new charger incase
it will not take a charge. we bought a new charger incase the old cord was bad - however it will not een start up. … read more
Harry
Harry
894 satisfied customers
I for my paswo,need a new one an. Amazon fire. New. Trying
i for my paswo,need a new one an JA: What brand and model of e-reader do you have? Customer: amazon fire JA: How old is your Fire? Customer: new JA: What have you tried so far with your Fire? Customer… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
61 satisfied customers
How do l get my kobo ereader function grey button repaired
how do l get my kobo ereader function grey button repaired the button has perished? … read more
Harry
Harry
894 satisfied customers
I recently ordered 5 ebooks and I don't know where 4 of them
I recently ordered 5 ebooks and I don't know where 4 of them are. The first one I ordered went to the Kindle app because i can read it. How do I see the other 4? I'm not very well versed on this sort … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
61 satisfied customers
Message indicates kindle needs repair. Rebooted numerous
rebooted numerous times comes back with same message to contact support … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
When I bring up my library of books I have purchased and try
When I bring up my library of books I have purchased and try to scroll through them by swiping to the left on the bottom of the page, it doesn't change to the next page … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
For some books I cannot open the document? I never have any
I never have any problems before. I live in Quebec city … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
61 satisfied customers
Amazon stopped offering Huff Post for the Fire HDX. I used
Amazon stopped offering Huff Post for the Fire HDX. I used instructions from LoveMyFire website to install Google Play so I could install Huff Post. Well, it worked, BUT -- Google has hijacked everyth… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I have a new e-mail address and also have forgotten my
I have a new e-mail address and also have forgotten my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Can you please check if my account is updated and active. My
Can you please check if my account is updated and active. My email is***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x