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I bought my second Kindle 2 years ago while I was getting
I bought my second Kindle 2 years ago while I was getting treatments for cancer but when I tried to get started I couldn't figure how to install it. Now got a grandson to install it this weekend and h… read more
Cris
Cris
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It's frozen. Can't get past first page. "Swipe to unlock"
It's frozen. Can't get past first page. "Swipe to unlock" does not come up but Kindle is lighted. … read more
Richard
Richard
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It appears to be frozen. I can turn it on and off, but when
It appears to be frozen. I can turn it on and off, but when it says swipe to unlock, it won't unlock … read more
Harry
Harry
2,290 satisfied customers
My screen appears to be frozen. I am unable to swipe and I
I am unable to swipe and I see no where to tap I am in the middle of a bookm help … read more
Harry
Harry
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I have a five year old kindle fire that seems to be frozen
I have a five year old kindle fire that seems to be frozen and/or won't turn on since Sunday. A few times a picture of a battery appeared with it showing one quarter full in a red color. Did the batte… read more
Aparna Indresh
Aparna Indresh
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My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
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Richard
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I have a Kindle Fire. I have charged it but it will not let
I have a Kindle Fire. I have charged it but it will not let me swipe to unlock. … read more
Josh
Josh
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I cannot unlock the kindle. It is locked and when you swipe
I cannot unlock the kindle. It is locked and when you swipe it nothing happens? … read more
Jason Jones
Jason Jones
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Nothing happens when I swipe to unlock my Kindle. it's no
it's no more than a year old. I can't remember model but it's non glare. … read more
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Josh
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Was in the process of reading a book on kindle and swiped to
Was in the process of reading a book on kindle and swiped to get next page and the screen froze. Now screen only swipes intermittently. … read more
Cris
Cris
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I received my new Kindle yesterday and it worked fine. After
I received my new white Kindle yesterday and it worked fine. After reading a while, I turned it off and it froze. Now, all that is on is the "Swipe to unlock Kindle". Can this be fixed or should I jus… read more
Cris
Cris
1,311 satisfied customers
I have a Kindle Paperwhite that seems to be frozen. I can
I have a Kindle Paperwhite that seems to be frozen. I can get a screen with b/w lettering on it that says, "swipe to opem" at the bottom. When I swipe or tap nothing happens. What can I do?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My kindle has frozen. When it says to swipe to unlock it will
My kindle has frozen. When it says to swipe to unlock it will not move. Riht now it is stuck on a wallpaper screen. I've tried turning it off and on several times to no avail. Help… read more
Richard
Richard
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IT Manager, Consultant
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Went into kindle unlimited and when I found out it was a club
Went into kindle unlimited and when I found out it was a club to join I didn't want it, but now when I slide to unlock all I have is a blank white page with a black bar at the top of the screen with w… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle seems to be frozen up when I swipe it to unlock it
My Kindle seems to be frozen up when I swipe it to unlock it it doesn't do anything. Also where is the message Please ensure our Kindle in registered and connect wirelessly to receive the latest Speci… read more
Kriptokrit
Kriptokrit
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1,320 satisfied customers
Kindle seems to be frozen - can "swipe to unlock" then bar
Kindle seems to be frozen - can "swipe to unlock" then bar on top appears - hit that and previous purchase comes up - try hitting error then get one of two messages - already purchased item or applica… read more
Thomas
Thomas
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Associate Degree
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cannot get into my kindle fire,when i switch on and press lock
cannot get into my kindle fire,when i switch on and press lock it says to run two fingers across, after that Icannot get anything.… read more
Kriptokrit
Kriptokrit
E-Readers Technician
1,320 satisfied customers
My Kindle paperwhite has locked at Swipe to Unlock. There is
My Kindle paperwhite has locked at Swipe to Unlock. There is a note "Please ensure your Kindle is registered, etc." There are a number of alphabetical letters in the background. I have tried cutting i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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