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Can't get it to turn on. Yesterday. It's fully charged. Not…

Customer Question
Can't get it to...

Can't get it to turn on.

Technician's Assistant: When did you last charge your e-reader?

Yesterday. It's fully charged

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No, not for a minute. I'll try that

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Tried holding on off button for a minute. Still black screen

Submitted: 1 year ago.Category: E-Readers
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Answered in 5 minutes by:
8/6/2017
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,351
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the make/model of your device?

Ask Your Own E-Readers Question
Customer reply replied 1 year ago
It's an Amazon Kindle Fire
Electronics Technician: Nathan, Technician replied 1 year ago

Thank you for confirming,

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20 seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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