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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9844
Experience:  E-Reader Technician
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I cant get my kindle on...it says swipe but nothing

Customer Question

i cant get my kindle on...it says swipe but nothing happens..fully charged
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: recent..i closed it and try opening it again..nothing
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.