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It just went off, screen went blank. wont turn on. when I
it just went off, screen went blank. wont turn on. when I plugged it in last night, the orange lite came on but it never went to green when I looked at it this morning … read more
Harry
Harry
2,269 satisfied customers
My Kindle suddenly froze on a "on device" page. I had
My Kindle suddenly froze on a "on device" page. I had ordered some books and was trying to remove one I had just read. The battery indicator has not moved and this page has been up for 2 days. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
The Glowlight just goes off while I'm reading, which leaves
The Glowlight just goes off while I'm reading, which leaves you in total darkness and either having to turn on a light to turn the glowlight back on or quit reading. I'm not touching anything on the r… read more
Josh
Josh
It Support Specialist
Associate Degree
752 satisfied customers
My kindle device is frozen. Dates from sept 2011. Order
I followed the instructions for holding the on/off button for 40 seconds. retried over several days. It's been fully cgarged but when I put it on charge the light shows orange for about 10 minutes. But is green the rest of the time … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,261 satisfied customers
My Kindle paperwhite (purchased about a year ago) will
Hi, my Kindle paperwhite (purchased about a year ago) will scroll through list of books in library but when I select a book the pages won't turn (can't swipe) and change the page. Battery is fully cha… read more
Cory
Cory
Vocational, Technical or Trade Scho
636 satisfied customers
I have a Kindle paper white and I shut it off and now it wont
I have a Kindle paper white and I shut it off and now it wont turn on. I put it on the charger all night and it still had an orange light on it this morning. The green light stays on all the time too.… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,241 satisfied customers
My kindle is 14 months old, used almost daily. 2 days ago it
My kindle is 14 months old, used almost daily. 2 days ago it froze while I was reading it . I cannot turn the pages and the green light at the bottom does not stay on when I turn the kindle on. I trie… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Got my kindle wet for 10 seconds... Dried off but will not
Got my kindle wet for 10 seconds... Dried off but will not charge or start, but light is on while charging. Can I open and dry out or get serviced?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
got Kindel last year...it is registered..screen says critical
got Kindel last year...it is registered..screen says critical battery....may take up to 30 minutes to recharge..it has been hooked to computer..just as before....and it won't charge...light turns gree… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
My Kindle stopped functioning a couple of days ago. It stopped
My Kindle stopped functioning a couple of days ago. It stopped on a particular page I was reading from the Herald Tribune. That same page is still there. I cannot get the machine to either turn off or… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
My Kindle appears to be broken. When I turned it on today,
My Kindle appears to be broken. When I turned it on today, most of the screen is dark, hardly able to see printed words, and top inch is mostly white with horizontal stripes of white and black and you… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle is 6 months old. Yesterday I accidently ran it out
My Kindle is 6 months old. Yesterday I accidently ran it out of power. After charging it for several hours, it only shows me half the page clearly. The top half is barely there, with lots of lines thr… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
I plugged in my Kindle to recharge the battery. The next morning
I plugged in my Kindle to recharge the battery. The next morning it had a green light but I did not unplug it. When I got home I notice there was an orange light. I unplugged it and turn it on. It fro… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle goes dead after only 6 or 7 days and it takes 24
My kindle goes dead after only 6 or 7 days and it takes 24 hours to charge up. Last night it just died while I was reading and as of this morning has not charged up yet. There is know green light on b… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle seems to be frozen. I cant move pages and cant
My Kindle seems to be frozen. I can't move pages and can't slide button on bottom. I charged it last night and have a green light, but it now shows that I have no battery power; it also tells me I'm n… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I am having trouble with my kindle. It all of a sudden stops
I am having trouble with my kindle. It all of a sudden stops in the middle of my book and connects to the Whispernet when I don't request it. Two days ago, I was having the same problem. It left it fo… read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
I plugged in my new kindle last night to charge for the 2d
I plugged in my new kindle last night to charge for the 2d time and keep getting a low battery message this a.m. It charged fine the 1st time but does not seem to be recharging this time. what am I do… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
i justs bought my kindle on the 12 of nov and now it does not
i justs bought my kindle on the 12 of nov and now it does not turn on. i have it plugged every night it wont switch to wake mode. our main computer in the house just broke down a couple of days ago. I… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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