E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

It seems like it froze up. can't charge, turn page or get in…

Customer Question
It seems like it...

It seems like it froze up. can't charge, turn page or get in the apps on top .

Technician's Assistant: When did you last charge your e-reader?

A couple of days ago. I tried charging it last night and after being on all night the orange light was still on. no green light at all. it wont turn off

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

Yes

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

I would like to know how it can be fixed

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 6 minutes by:
8/6/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,442
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried :

  • press and hold (or depending on the version, slide and hold) the POWER button for a full 40~60 seconds;
  • even after the screen went blank;
  • then release the POWER button;
  • press or slide the POWER button to restart if the Kindle does not re-start on its own;
  • should the screen be still be unresponsive, then plug in Kindle using the USB cord or the A/C power adapter that came with it;
  • recommend charging the Kindle with an Amazon power adapter;
  • allow the Kindle to charge for 30 minutes, unplug it, and then try to restart again.
Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
My Kindle suddenly froze on a "on device" page. I had
My Kindle suddenly froze on a "on device" page. I had ordered some books and was trying to remove one I had just read. The battery indicator has not moved and this page has been up for 2 days. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
The Glowlight just goes off while I'm reading, which leaves
The Glowlight just goes off while I'm reading, which leaves you in total darkness and either having to turn on a light to turn the glowlight back on or quit reading. I'm not touching anything on the r… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My kindle device is frozen. Dates from sept 2011. Order
I followed the instructions for holding the on/off button for 40 seconds. retried over several days. It's been fully cgarged but when I put it on charge the light shows orange for about 10 minutes. But is green the rest of the time … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
A whilw ago after I had charged my Kindle overnight and had
A whilw ago after I had charged my Kindle overnight and had been reading for about half an hour, it suddenly wouldn't allow me to advance to the next page. In fact it won't respond to any input. I can… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
My Kindle paperwhite (purchased about a year ago) will
Hi, my Kindle paperwhite (purchased about a year ago) will scroll through list of books in library but when I select a book the pages won't turn (can't swipe) and change the page. Battery is fully cha… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have a Kindle paper white and I shut it off and now it wont
I have a Kindle paper white and I shut it off and now it wont turn on. I put it on the charger all night and it still had an orange light on it this morning. The green light stays on all the time too.… read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
344 satisfied customers
My kindle is 14 months old, used almost daily. 2 days ago it
My kindle is 14 months old, used almost daily. 2 days ago it froze while I was reading it . I cannot turn the pages and the green light at the bottom does not stay on when I turn the kindle on. I trie… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Got my kindle wet for 10 seconds... Dried off but will not
Got my kindle wet for 10 seconds... Dried off but will not charge or start, but light is on while charging. Can I open and dry out or get serviced?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
got Kindel last year...it is registered..screen says critical
got Kindel last year...it is registered..screen says critical battery....may take up to 30 minutes to recharge..it has been hooked to computer..just as before....and it won't charge...light turns gree… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
My Kindle stopped functioning a couple of days ago. It stopped
My Kindle stopped functioning a couple of days ago. It stopped on a particular page I was reading from the Herald Tribune. That same page is still there. I cannot get the machine to either turn off or… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
I got my Kindle last month. Yesterday it told me the battery
I got my Kindle last month. Yesterday it "told" me the battery was empty. I plugged the charger in and a whole page of info came up. It read that the info should disappear in 30 minutes or less - if i… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
My Kindle appears to be broken. When I turned it on today,
My Kindle appears to be broken. When I turned it on today, most of the screen is dark, hardly able to see printed words, and top inch is mostly white with horizontal stripes of white and black and you… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle is 6 months old. Yesterday I accidently ran it out
My Kindle is 6 months old. Yesterday I accidently ran it out of power. After charging it for several hours, it only shows me half the page clearly. The top half is barely there, with lots of lines thr… read more
namstech
namstech
Software Development Engineer
Master's Degree
512 satisfied customers
I plugged in my Kindle to recharge the battery. The next morning
I plugged in my Kindle to recharge the battery. The next morning it had a green light but I did not unplug it. When I got home I notice there was an orange light. I unplugged it and turn it on. It fro… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle goes dead after only 6 or 7 days and it takes 24
My kindle goes dead after only 6 or 7 days and it takes 24 hours to charge up. Last night it just died while I was reading and as of this morning has not charged up yet. There is know green light on b… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle seems to be frozen. I cant move pages and cant
My Kindle seems to be frozen. I can't move pages and can't slide button on bottom. I charged it last night and have a green light, but it now shows that I have no battery power; it also tells me I'm n… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I plugged in my new kindle last night to charge for the 2d
I plugged in my new kindle last night to charge for the 2d time and keep getting a low battery message this a.m. It charged fine the 1st time but does not seem to be recharging this time. what am I do… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
i justs bought my kindle on the 12 of nov and now it does not
i justs bought my kindle on the 12 of nov and now it does not turn on. i have it plugged every night it wont switch to wake mode. our main computer in the house just broke down a couple of days ago. I… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x