E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I received a new kindle paperwhite last Christmas.....it has…

Customer Question
I received a new kindle...
I received a new kindle paperwhite last Christmas.....it has never held a charge for more than several days instead of several weeks as advertised. Also, just recently my library ended up with ALL the deleted books I have read. I've never saved books in my library....so I should only have 2 or 3 pages... now I have 12 pages. I hope this can be fixed.......I am a "dummy" when it comes to electronics.
Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 3 hours by:
8/6/2017
Electronics Technician: info tech, Technician replied 11 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,238
Experience: E-Reader Expert
Verified

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

Ask Your Own E-Readers Question
Electronics Technician: info tech, Technician replied 11 months ago

How has this worked out please?

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
I tried several times and it did not work. It is very late.....I will try again in the morning and let you know.
Electronics Technician: info tech, Technician replied 11 months ago

ok

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
I have tried to restart my kindle and nothing has happened.........ALL books that I deleted are still there and when I tried to delete them again, there is NO "option" to delete it. What caused all the deleted books to appear back on my kindle?
Customer reply replied 11 months ago
I haven't had an answer to my question.......I am becoming very frustrated that this issue has not been addressed. I live on social security and have very little income and can not afford to pay for services that cannot help me. So, I am not 100% satisfied, please refund my charges.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask info tech Your Own Question
info tech
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,238
16,238 Satisfied Customers
Experience: E-Reader Expert

info tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I want tg. I want the books deleted after reading them. I
I want the books deleted after reading them. I tell it to add to collection but still shows up in my library. The only books in my library are the ones i haven't read. I can't believe other ones are not experiencing this … read more
Harry
Harry
2,035 satisfied customers
How do I find the books I've added to my kindle? It's a new
It's a new kindle. I just got it last week and I'm still learning how to use it. I'm not sure how to find the books I've added. I go to library and it shows 3 books plus 8 more. How do I get the other books to show? I'm sorry if this is confusing. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I had organized my "read" books into collections so that I
I had organized my "read" books into collections so that I did not have to look through pages of books when looking for something to read. All of a sudden, those books are now showing up on my home sc… read more
Harry
Harry
2,035 satisfied customers
My first Kindle Fire was given to me Christmas 2014! I️ used
My first Kindle Fire was given to me Christmas 2014 ! I️ used it constantly! Loved It bought books , loved it ! In May 2017 , it quit ! I️ have not been able to start it ! I️ have a second one and a t… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have just activated a new Kindle reader. How do I (1)
I have just activated a new Kindle reader. How do I (1) delete unwanted books, and (2) how do I have them listed by title/author instead of seeing the whole of the front cover of the book? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
How My Paperwhite Kindle has been on charge for several
How My Paperwhite Kindle has been on charge for several weeks and now won't open up, how ever at times does display the "pencil" screen. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Kindle paperwhite and use it to access books from
I have a Kindle paperwhite and use it to access books from the library. It was working fine until 2 days ago. I signed out 2 books and according to the information on Amazon they were delivered to my … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I recently bought a Kindle Paperwhite to replace my four
I recently bought a Kindle Paperwhite to replace my four year old Kindle. When I got the new one, my whole library and then some - 125 pages of books was on it. I cannot seem to remove all of the whic… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a Kindle paperwhite edition that I use exclusively to
I have a Kindle paperwhite edition that I use exclusively to read novels. I have purchased a number of novels on Book Bub that have not been delivered to my kindle. They show as purchased but they nev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have about 20 books on my kindle; each time I try to
I have about 20 books on my kindle; each time I try to access one I get an error message telling me to delete the book and download it from the cloud. How is this done, and do I risk losing any of the… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
How do I delete a book after I have finished reading it and
Hello, how do I delete a book after I have finished reading it and know that it is not one I will want to read again? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I bought the paperwhite and I love the light but the battery
I bought the paperwhite and I love the light but the battery doesn't last 8 weeks like advertised. I am having to charge the baterry every 2 or 3 days. Amazon has already sent me 1 replacement but the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I ordered 2 books for my iPad 3 from Kindle. At the moment,
I ordered 2 books for my iPad 3 from Kindle. At the moment, 4 books are showing "Download error, which is not at all helpful. I am afraid to try anything more, and I seem to be charged for at least th… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have one of the very early Kindles, but am thinking about
I have one of the very early Kindles, but am thinking about purchasing a paperwhite. My question ..... will my library of books remain on my old Kindle (having almost reached the book limit) and only … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Hi, I recently purchased a Kindle Paperwhite 3G and have downloaded
Hi, I recently purchased a Kindle Paperwhite 3G and have downloaded a few books already. I have also downloaded 2 Hebrew language books onto my iPad but don't know how to download from the iPad to the… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I bought my wife a kindle Touch for Christmas last year, not
I bought my wife a kindle Touch for Christmas last year, not knowing if she would like it or not. She bought several books on her account and liked it a lot. She convinced me to try a couple of books … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have an older Kindle. I have a number of books in the library
I have an older Kindle. I have a number of books in the library and I want to re-read several of them, but when I attempt to access them I only get the last page read, which is the end of the book. Ho… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle froze up last week while I was playing Scrabble.
My Kindle froze up last week while I was playing Scrabble. I charged it and then held the off button for 20 seconds. I noticed later that I had lost all my archived books -- perhaps 35 or so. Is there… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x