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The battery is gone in my old kindle. I am trying to

Customer Question
The battery is gone...

The battery is gone in my old kindle. I am trying to register my new one and transfer the books from the old to the new

Technician's Assistant: What's the make/model of your device? How old is it?

The old one is an Amazon kindle about 8 or 9years old. I just received my new one from Amazon

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just want to register my new kindle and am having troub;e

Submitted: 1 year ago.Category: E-Readers
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Answered in 5 minutes by:
8/5/2017
Electronics Technician: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 22,319
Experience: E-reader expert
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 1 year ago

What is the error that you are having?

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Customer reply replied 1 year ago
I am trying to register a new kindle. It will not let me. The web info at the top of the reader says spectrum and we do not have that. We have hughesnet
Electronics Technician: Josh, Technician replied 1 year ago

Did you connect the Kindle to your own Wi-Fi network?

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Customer reply replied 1 year ago
I thought I did. It tells me I am connected but then won't let me connect. I spent $31 dollors on this site the other day and it still doesn't work
Electronics Technician: Josh, Technician replied 1 year ago

What is the error that you are having?

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Electronics Technician: Josh, Technician replied 1 year ago

Please provide the exact error message

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Customer reply replied 1 year ago
There was a problem loading this page. What is the spectrum info doing there. Is it pre-programmed because I don't have it
Electronics Technician: Josh, Technician replied 1 year ago

It sounds like you connected to someone elses Wi-Fi network.

Do you know the name of your own Wi-Fi network?

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Customer reply replied 1 year ago
Hughesnet.com
Electronics Technician: Josh, Technician replied 1 year ago

Hughesnet.com is not the name of your Wi-Fi network.

Do you know the name of your own Wi-Fi network?

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Customer reply replied 1 year ago
Netgear74
Electronics Technician: Josh, Technician replied 1 year ago
Did you connect to Netgear74 network?
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