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I am trying to hook up my Wi-Fi A1BEC7 with my paperwhite. I…

Customer Question
I am trying to...

I am trying to hook up my Wi-Fi A1BEC7 with my paperwhite. I have 2 names but they told me to use the A1BEC7 the other is not compatible.

Technician's Assistant: What's the make/model of your device? How old is it?

But it kicks it out

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About an hour. Just had Cox Contour put in and had to change my wifi

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Went to set up

Submitted: 11 months ago.Category: E-Readers
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Answered in 7 minutes by:
8/5/2017
Electronics Technician: Russell H., Technician replied 11 months ago
Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 12,788
Experience: Several years of occasional experience with aspects of E-Reader technology.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

If one kicks you ought, try it again, making quite sure you are spelling out the WiFi password ***** observing UPPER CASE letters and lower-case letters as different and entering them properly.

If that still kicks you out, try the other one anyway... nothing to lose there, if it happens to work, good.

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Customer reply replied 11 months ago
ok thank you
Electronics Technician: Russell H., Technician replied 11 months ago

Did my suggestions work?

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Electronics Technician: Russell H., Technician replied 11 months ago

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated!

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond.)

Thanks.

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Category: E-Readers
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Experience: Several years of occasional experience with aspects of E-Reader technology.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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