Ask an E-Readers Question, Get an Answer ASAP!
Hi there! My name is*****'m sorry that you're having this problem and I am sorry that you have had to wait for help. It would be my pleasure to assist you.
I see that you have requested a phone call. I would be happy to call but that is considered to be a PREMIUM SERVICE and comes at an additional cost. I may be able to help you by providing detailed instructions here.
Please login to your account at Amazon.com by clicking on this link:
On the page that appears next, you will see a CONTENT Tab and a DEVICES Tab. On the CONTENT tab you will see all of your Kindle book purchases. You can sort them by title, author or purchase date. Please locate try to locate the Revised KJV in the list. When you find it, select it by checking it and then click on the ACTIONS column. Choose deliver to other as the action. Select your device from the Device list. If you have more than one Kindle, make sure that you choose the Kindle that you are actively using. Don't select the Kindle Cloud reader unless you have downloaded the Kindle Cloud Reader APP to a computer or device other than your Kindle and wish to read it there.
Please give this a try and let me know the results.
I recommend that you contact customer service and request refund for the charges from August 3rd if you were not satisfied with the service that you received. You can contact Customer Support via email at *****@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help. I'd be happy to help you with that if I could but as an independent contractor I don't have access to billing information.
If you'd like for me to continue working with you please accept the offer for the phone call, so I can help you.
I'm sorry to hear that. You can also reach them by calling 1.***-***-**** or you can send an email to***@******.***.
When you click the Actions tab, you should see Deliver to DEFAULT DEVICE or OTHERS. Please choose OTHERS.