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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Unable to regester whitepaper, About 1 year old, This device

Customer Question

Unable to regester whitepaper
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: About 1 year old, This device has been registered before but I Have some gotten locked out.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on for two days. I have tried to regerster several times and have gotten a message basck that there is a problem with my pass word or other entries.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: I do not remember the original pass word. I have received a code of scrambled letters and numbers several time but my attempts to enter them have not been successful.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.

What is your Amazon account email address please?