How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Engineer
Category: E-Readers
Satisfied Customers: 18113
Experience:  Over 16 years experience installing and repairing electronics.
30970729
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

I am a kindle user - 110 books so far. I use a Samsung

Customer Question

hello Dan
JA: What brand and model of e-reader do you have?
Customer: I am a kindle user - 110 books so far. I use a Samsung android tablet
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: my Kindle address is ***** ***** email***@******.*** but my Amazon address is ***** ********@******.***. I updated my credit card details on amazon last night but I still get an error message on kindle when I try to pay. My new email address is***@******.***. Can you please link me up to my amazon account and change my kindle email address
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No thanks
Submitted: 2 months ago.
Category: E-Readers
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

You will need to log in to your Amazon account and ensure your billing address matches that of your payment method.