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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9846
Experience:  E-Reader Technician
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My kindle paperwhite screen has gone nothing is coming up at

Customer Question

My kindle paperwhite screen has gone white nothing is coming up at least 5 years old
JA: When did you last charge your Kindle?
Customer: Last night &a I have put back on charge 10 mins ago
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: No will do now
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: Asking cancel restart screen off will restart
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.

My name is Randy,
I am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, continue holding down for the full 40 seconds even if it powers off, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.