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Ask MD.SADIQUE Your Own Question
MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3384
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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My paperwhite kindle appears to be dead. It will no take

Customer Question

My paperwhite kindle appears to be dead. It will no take swipe.
JA: What's the make/model of your device? How old is it?
Customer: Purchase January 19 2015. Paper white.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I was away for three weeks and could not trouble shoot.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

Let's try resetting your Kindle; follow the steps below:

1) Connect your Kindle to the charger.

2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.

3) Please press and hold your Kindle for at least 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for at least 25 seconds.

Tell me how it goes!