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Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.
Let's try resetting your Kindle; follow the steps below:
1) Connect your Kindle to the charger.
2) Press and hold the Power button on the bottom of the device for about 25 seconds and then release the switch.
3) Please press and hold your Kindle for at least 25 seconds.If you only hold the Power button for only 5 to 10 seconds you'll just turn the unit OFF. So you have to hold the power button for at least 25 seconds.
Tell me how it goes!