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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20236
Experience:  E-reader expert
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I can't get the unblock with to come up, Fire, Fire, I have

Customer Question

I can't get the unblock with to come up
JA: What brand and model of e-reader do you have?
Customer: Fire
JA: How long has this been going on with your e-reader? What have you tried so far?
Customer: Fire
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: I have followed the instructions and I can get to the blocked name
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please explain your issue in more detail

Customer: replied 2 months ago.
I have been trying to unblock a person on my block list. I have followed the instructions given on the Kindle but my unblock signal want come up.
Expert:  Josh replied 2 months ago.

The block list to which website?

Customer: replied 2 months ago.
I don't want to call you that would be $51.00
Expert:  Josh replied 2 months ago.

The block list to which website?

Customer: replied 2 months ago.
No
Expert:  Josh replied 2 months ago.

The block list to which website?

Customer: replied 2 months ago.
Amazon's Facebook
Expert:  Josh replied 2 months ago.

To unblock someone:

  1. Click Settings & Privacy at the bottom of any page
  2. Click Blocking
  3. To unblock someone, click Unblock next to their name
Customer: replied 2 months ago.
If I can't get it to work can I reach you ain?
Expert:  Josh replied 2 months ago.

Yes, you can come back here at any time.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Customer: replied 2 months ago.
Do I go on Facebook? And click three lines at the top then go to bottom and click on privacy and setting's. then unblock?
Expert:  Josh replied 2 months ago.

Yes, you need to go onto Facebook.

Customer: replied 2 months ago.
or no? How about step by step. You didn't tell where to start!
Expert:  Josh replied 2 months ago.

Yes, you need to go into Facebook...

  1. Click Settings & Privacy at the bottom of any page
  2. Click Blocking
  3. To unblock someone, click Unblock next to their name
Customer: replied 2 months ago.
Thank you
Expert:  Josh replied 2 months ago.

You're welcome!

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Customer: replied 2 months ago.
I can't get the unblock on my kindle to come down. I talked to Josh, but he didn't help. I can't find setting and blocking. I can't get my kindle to scroll down, it freezes.
Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

Open Facebook

Click Settings & Privacy at the bottom of any page

Click Blocking

To unblock someone, click Unblock next to their name

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

Open Facebook

Click Settings & Privacy at the bottom of any page

Click Blocking

To unblock someone, click Unblock next to their name

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 2 months ago.
My kindle didn't have security and privately. I don't have a unblock on my block list! I have a blocking that's all
Customer: replied 2 months ago.
I can't find unblock! It didn't work.
Expert:  Josh replied 2 months ago.

Correct -- You need to open Blocking as described then click on the person in blocking and unblock them.

Here are the steps again:

Open Facebook

Click Settings & Privacy at the bottom of any page

Click Blocking

To unblock someone, click Unblock next to their name

Customer: replied 2 months ago.
Sorry to be so much trouble! The person was blocked on message. I'm sorry. I tried to go on Facebook but your instruction didn't work.
Expert:  Josh replied 2 months ago.

They were blocked through texting or through Facebook?