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I was on a trip about 6 months ago and my Kindle wouldn't
Hey Pearl, I was on a trip about 6 months ago and my Kindle wouldn't open. When I got home I work with Kindle tech support and the tech found MANY viruses on my laptop which caused my Kindle Paperwhit… read more
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my kindle froze and I can't turn it on or off. None of the button work … read more
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I wiped the screen over with a Wet Wipe cloth yesterday and
I wiped the screen over with a Wet Wipe cloth yesterday and although the screen turns on I can't unlock it be swiping it from the bottom. Date and time etc is working. I'm up to Chapter 6 in a mystery… read more
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I went into the cloud to look at some past books I have
I went into the cloud to look at some past books I have read. When I tried to go back to what I was reading, the kindle face turned white, I have not been able to get back to a normal screen. … read more
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It all of a sudden stopped working after being charged for a
It all of a sudden stopped working after being charged for a few hours. When opened it just shows a screen with capital k's, D's, etc ane wil not open when swiped … read more
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My paperwhite Kindle # EY21IC10099A-1946 is not functioning.
My paperwhite Kindle # EY21IC10099A-1946 is not functioning. No swipe to unlock symbol at bottom of screen. Is there a fix or reset … read more
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I bought a Paperwhite earlier this year. It has worked really well, until today. I am 25% through a book, the Kindle is more than 60% charged, and suddenly it does not respond when I swipe to "turn" a… read more
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Viet - Printer Tech
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Russell H.
Russell H.
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Can't get the "on" bar at the bottom of my Kindle Paperwhite to turn on so I can swipe the screen. the bar turns with the little green light, then immediately goes off. … read more
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I received my new white Kindle yesterday and it worked fine. After reading a while, I turned it off and it froze. Now, all that is on is the "Swipe to unlock Kindle". Can this be fixed or should I jus… read more
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My Kindle paperwhite froze last night. I had just purchased
My Kindle paperwhite froze last night. I had just purchased a book, and after it had downloaded, I went to settings to turn on airplane mode. It froze with the "settings" darkened. I have tried turnin… read more
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I have a Kindle purchased within the past year. If it helps,
I have a Kindle purchased within the past year. If it helps, it has a black case and is registered to Hal Hailey. Yesterday, I attempted to turn it on and and a message appeared "Please ensure your Ki… read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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