How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I scrolled to the end of a 13 page list and the unit froze

Customer Question

I scrolled to the end of a 13 page list and the unit froze up. Nothing works. I had trouble getting the pages to advance, but once I did everything looked OK. Unit is fully charged.
JA: What's the make/model of your device? How old is it?
Customer: paper white about 8 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Started today. No troubleshooting available since nothing responds.i
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.
Try holding down the Power button or switch for almost exactly 4 or 5 seconds, not longer.

Does that un-freeze the PaperWhite device? Let me know whether or not it does - if it does not, there are other things to try.

Customer: replied 2 months ago.
No, but the green light stays on. That's new.
Expert:  Russell H. replied 2 months ago.

OK... but what's on the screen now?

Customer: replied 2 months ago.
Forget it. I fixed it myself. Since I did not receive a phone call, We're even. Don't try to charge my card.
Expert:  Russell H. replied 2 months ago.

I hope my advice helped with the case.

I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at They may be reached at


or through Chat or Phone by way of this page:

Thank you for asking your question here at