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How do I update my Kindle, I charged it but i can't get it…

Customer Question
How do I update...

How do I update my Kindle

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

I charged it but i can't get it past the page find your next favorite book

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

I received a letter but needed to do by May 31 and I didn't get it done

Submitted: 11 months ago.Category: E-Readers
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Answered in 3 minutes by:
8/3/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,442
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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