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I ordered the Olive Tree by Lucinda Riley and see that the…

Customer Question
Hi there. I ordered...

Hi there. I ordered the Olive Tree by Lucinda Riley and see that the book has downloaded only 2% of the book. Please advise

Technician's Assistant: What's the make/model of your device? How old is it?

Hi. Therein lies the question. My Kindle has gone missing from my home. We suspect it is somewhere in the house. The Kindle was bought in 2010. My recovery key is RK-7Q69-QZGY-B4U8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I haven't tried troubleshooting as I don't have the actual device. I have tried to log on with my laptop but I don't get further than the list of books I have bought and the samples.

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Ever since the device disappeared on or about 13 June 2017

Submitted: 1 year ago.Category: E-Readers
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Answered in 3 minutes by:
8/3/2017
Electronics Technician: Richard, Customer Service replied 1 year ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,537
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and download it.

Let me know the results please

Thank you

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Customer reply replied 1 year ago
I don't have the device. It is the paper-white version. I can only see what is on the Kindle on my laptop. I have a second-hand device which I need to register. I have the device and the model number. I want to load my books on this Kindle as well so I can read the books on this device. Is this possible. I want the book, not a refund on the book
Electronics Technician: Richard, Customer Service replied 1 year ago

ok... but you said it stopped downloading at 2% correct?

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Customer reply replied 1 year ago
Are you still there?
Electronics Technician: Richard, Customer Service replied 1 year ago

yes, I replied to you, will again repeat

you said it stopped downloading at 2% correct?

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Customer reply replied 1 year ago
It is too expensive for me to call from South Africa. Hopefully this problem can be sorted out.
Electronics Technician: Richard, Customer Service replied 1 year ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you twice now please

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Customer reply replied 1 year ago
I don't need a website offer. I want to know how the book gets downloaded and how to add another device to my account.
Electronics Technician: Richard, Customer Service replied 1 year ago

Are you seeing any of my messages at all? As I have replied three times on this, but you do not seem to see them..

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Customer reply replied 1 year ago
I don't see your messages. What do I do now? Maybe it can be done via email?
Electronics Technician: Richard, Customer Service replied 1 year ago

How did you then reply to my last message if you do not see it?

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Customer reply replied 1 year ago
Where do I go to see the answers. Surely they should follow my questions? Note, the account is in my husband's name, Gareth Brummer and the credit card I used now to pay the 5$ is my credit card number.
Electronics Technician: Richard, Customer Service replied 1 year ago

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and download it.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Customer reply replied 1 year ago
I don't have the device. I can read the books from Kindle on my Laptop & want to add the second device to the account. Is it not possible to check the status of the download of the book I ordered?
Electronics Technician: Richard, Customer Service replied 1 year ago

want to add the second device to the account

What device do you want to add to your account if you do not have a device?

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Customer reply replied 1 year ago
We bought a second-hand device which needs to be registered. I want to use this device to read the books & hopefully we will find the original device in the house.
Electronics Technician: Richard, Customer Service replied 1 year ago

To register the Kindle go to menu (three bars top right) then

  1. tap Settings.
  2. Tap Registration.

Then enter in your Amazon account and register it with that

Let me know how you go please

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Customer reply replied 1 year ago
Nortons is asking me for a Vault Number. I have no idea what that password ***** I am going to change my browser to Nortons to find out. Will you stay on line?
Electronics Technician: Richard, Customer Service replied 1 year ago

yes... though I am not sure why you are doing anything on your computer and the instructions are to be done on your second - hand Kindle device.

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Customer reply replied 1 year ago
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response). Thank you, ***** ***** Customer Support Team.
Electronics Technician: Richard, Customer Service replied 1 year ago

Please let me know

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Electronics Technician: jd-cssm,
 replied 1 year ago
jd-cssm
Category: E-Readers
Satisfied Customers: 0
Verified
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response). Thank you, ***** ***** Customer Support Team.
Ask Your Own E-Readers Question
Electronics Technician: Richard, Customer Service replied 1 year ago

Thank you

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