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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and download it.
Let me know the results please
ok... but you said it stopped downloading at 2% correct?
yes, I replied to you, will again repeat
you said it stopped downloading at 2% correct?
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last question I sent you twice now please
Are you seeing any of my messages at all? As I have replied three times on this, but you do not seem to see them..
How did you then reply to my last message if you do not see it?
want to add the second device to the account
What device do you want to add to your account if you do not have a device?
To register the Kindle go to menu (three bars top right) then
Then enter in your Amazon account and register it with that
Let me know how you go please
yes... though I am not sure why you are doing anything on your computer and the instructions are to be done on your second - hand Kindle device.
Please let me know