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I have a Kindle Paperwhite. I ordered a sample of a novel
I have a Kindle Paperwhite. I ordered a sample of a novel and then purchased the book Now when I try to open the book, all I get is the sample. My Kindle tells me that I purchased the book, but will n… read more
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Josh
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I tried to buy a book on my new Kindle (12 moths old) and it
I tried to buy a book on my new Kindle (12 moths old) and it told me I had already bought the book in 2010. That was on my old Kindle that is no longer working. Last night after attempting to buy the … read more
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Neil
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I was trying to open an ebook, The Amazon way, but Kindle
Hello I was trying to open an ebook, The Amazon way, but Kindle says the title is not available for Windows 8. My computer is a WIndows 10, not 8. When I bought the book in Sep 2017, I was able to rea… read more
Russell H.
Russell H.
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My last 12 books purchased from 22nd June 2017 to 24th July
Hi,My last 12 books purchased from 22nd June 2017 to 24th July 2017,have been charged to my Master Card Account,but have not appeared on my Kindle.I have checked Robyn's Kindle and Robyn's 2nd Kndle.C… read more
Pete
Pete
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My son bought a kindle fire two months ago and the screen
Hi My son bought a kindle fire two months ago and the screen has cracked. How do I go about getting it fixed? … read more
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Louie
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My husband,Colin,bought me a kindle on May 6 2011. It has
My husband,Colin,bought me a kindle on May 6 2011. It has been registered as Colin's kindle. In Jan 2017 we received a note to say that we need to update/refresh his American Express Card.We duly did … read more
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I ordered a sample of the book, "Before the Fall", which I
I ordered a sample of the book, "Before the Fall", which I received. After reading it, I decided to buy the book. However, when I try to order it on my Kindle, I am told that I bought the book on June… read more
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Louie
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Books that I have paid for but not read have disappeared and
Books that I have paid for but not read have disappeared and do not show up on any of my lists. This happened while I was purchasing additional books and downloading samples. How do I find the books t… read more
Rusty
Rusty
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I have just bought the book "Rent Collector" on my Kindle.
I have just bought the book "Rent Collector" on my Kindle. It says I have bought it, but it doesn't show up on my Library. What can I do? … read more
Rusty
Rusty
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I am unable to read a book that my kindle tells me I already
I am unable to read a book that my kindle tells me I already bought. if I already bought it and I don't believe I read it, why can't I read it now?… read more
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Josh
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Help, I have lost all my Kindle books.Is there any way I can
Help, I have lost all my Kindle books.Is there any way I can get them back? Juanita Bennett… read more
Thomas
Thomas
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Associate Degree
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Yesterday, I was in a bicycle crash and my kindle, which was
Yesterday, I was in a bicycle crash and my kindle, which was in my backpack, broke in the crash. Half the screen is blank and the other half is a mess of lines.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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I bought a book after reading the sample, and the book "On
I bought a book after reading the sample, and the book "On the Island" after I have read a few pages, disappeared from my Kindle. Can someone please restore the book? thank you let me know what has be… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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A few days ago I bought several books and downloaded to my
A few days ago I bought several books and downloaded to my kindle. They are listed on the menu. However, I cannot see the screen. I charged the kindle and still have nothing but a blank screen. Can yo… read more
AnswerManRob
AnswerManRob
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Bachelor's Degree
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I recently bought "kill Alex Cross." It shows on my contents
I recently bought "kill Alex Cross." It shows on my contents page that I received it , .The charge is on my Visa, but when I press to start reading, the is a picture of the cover and I can not access … read more
AnswerManRob
AnswerManRob
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2nd generation screenright 1/3 of screen frozen on a previous
2nd generation screenright 1/3 of screen frozen on a previous selection. Have powered down and restarted--no change. Kindle is fully charged. Help!… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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My Kindle, that has been working perfectly for 1 1/2 years,
My Kindle, that has been working perfectly for 1 1/2 years, is now acting up! In the upper right hand corner is has developed a 2"x2" opaque square that blocks out text. It has not been under duress o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
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On June 18 I left my Kindle in an airline seat pocket. I reported
On June 18 I left my Kindle in an airline seat pocket. I reported it missing and my daughter purchased me another on June 21. She deregistered my old Kindle and was able to load three books from the o… read more
Simit
Simit
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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