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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20245
Experience:  E-reader expert
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I have a Kindle Paperwhite and I can't get it to open. I

Customer Question

I have a Kindle Paperwhite and I can't get it to open. I just see the cover page that I usually see when I open it.
JA: What's the make/model of your device? How old is it?
Customer: I just know it is a paperwhite and it is few years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just happened this morning and the only thing I have tried is turning it completely off. However the picture on the screen never disappears
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.