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Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This could be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle books will sync to the device. Slide or press and hold the power switch for 40 seconds, then release. Then wait a couple minutes to see if they are delivered.If not , check to be sure the kindle is registered properly to the same email address and password ***** you used to sign in to the Amazon account when they were purchased.To view your Amazon account from your computer and check to see if the kindle is listed:- Go to Manage Your Content and Devices at Amazon.com
https://www.amazon.com/mn/dcw/myx.html#/home/content/booksAll/dateDsc/Then check the registration on the kindle>- From the Amazon website, go to Your Apps and Devices.- Click Your devices.From the kindle> Follow these steps please> From Home, press the Menu button, and then select Settings. Tap on the amazon account listed there then select deregister, then from the Settings menu select register and enter the current Amazon account info.Please let me know if this does not work for you, or if you need any other assistance.Please take a moment to rate my service positively.Thank you very much!