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Both my Kindle Fire AND my Kindle Paperwhite have stopped
Both my Kindle Fire AND my Kindle Paperwhite have stopped working this week. The Fire continues to say battery too low to open after trying numerous chargers and now Paperwhite just wont open. Help … read more
Josh
Josh
Technician
23,166 satisfied customers
Whee are my Kindle e-books stored. I can not get my Kindle
I can not get my Kindle to come on or see the screen. … read more
Josh
Josh
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Power button seems to have stopped working. Fire hd 10 7th
not certain what to try. last night/ this early AM, kindle gave a message saying did i want to turn it off or not. I hadn't touch the power button so i said cancel. it turned off anyway. it wouldn't power back on until i plugged in power. (it had 90+% charge) … read more
Josh
Josh
Technician
23,166 satisfied customers
Amazon fire battery icon showes charging but % keeps
Amazon fire battery icon showes charging but % keeps droping. I have turned it off, unplugged and repluged charger that me with it, waited 45 min and % still dropping! Please help! … read more
Josh
Josh
Technician
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My Kindle continues to shut down when I'm checking Facebook,
My Kindle continues to shut down when I'm checking Facebook, watching YouTube, browsing amazon, and other random sites. Kindle Fire HD (3rd generation) … read more
Harry
Harry
2,486 satisfied customers
It has never worked from the beginning, but it is way over
It has never worked from the beginning, but it is way over any kind of guaranty. It freezes, reboots, will not conned to the app store, and basically is crap. … read more
Harry
Harry
2,486 satisfied customers
Yesterday, the screen froze so I turned it off. Now it won't
Yesterday, the screen froze so I turned it off. Now it won't go back on again. … read more
Josh
Josh
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23,166 satisfied customers
My Kendrick fire will not stay logged in to wifi to use. It
My Kendrick fire will not stay logged in to wifi to use. It says authorizing problem. … read more
Josh
Josh
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23,166 satisfied customers
My Kindle Fire HD is not charging ... had to turn in my last
My Kindle Fire HD is not charging ... had to turn in my last one in January this year. Exchanged for new one by Best Buy. I do periodically shut it down(turn it off like sites have told me. It charges… read more
Josh
Josh
Technician
23,166 satisfied customers
I have and old Kindle about 8 years old it is completely
hello i have and old Kindle about 8 years old it is completely frozen i've tried using the slider for 30 seconds and alt r it has come up with the bar but it is also now frozen I left it overnight it … read more
Josh
Josh
Technician
23,166 satisfied customers
My kindle does not move the books i choose from Amazon. it
My kindle does not move the books i choose from Amazon. it says they are there, but they are not, where are they going and can we fix this? … read more
Josh
Josh
Technician
23,166 satisfied customers
The touch screen appears to not be working properly. I
The touch screen appears to not be working properly. I cannot just put my finger on an app and have it open. Sometimes it works and at other times it does not and is always difficult and delayed. Can … read more
Josh
Josh
Technician
23,166 satisfied customers
My Kindle DX states Critical Battery. When I have been
Hello. My Kindle DX states Critical Battery. When I have been recharging the yellow light does not come on. … read more
Josh
Josh
Technician
23,166 satisfied customers
I have a message on the scree the goes: com.nokia.n....
I have a message on the scree the goes: com.nokia.n.... service has stopped … read more
Pete
Pete
Senior Engineer
Bachelor's Degree
9,981 satisfied customers
I have an e reader, have had it for years so its like 1st generation
I have an e reader, have had it for years so its like 1st generation The screen is dark - I can see there is text on the screen, but there is not enough contrast to read… read more
Josh
Josh
Technician
23,166 satisfied customers
Support, Please help! My Kindle fire, purchased in November,
Support, Please help! My Kindle fire, purchased in November, will not turn on or off. I charged it earlier today (partially) and then used it for 30 mminutes or so. I charged it after that but now it … read more
Josh
Josh
Technician
23,166 satisfied customers
have a kindle fire - cannot get the kindle to display anything
have a kindle fire - cannot get the kindle to display anything on the screen - have tryed to chage sever time, but still nothing.… read more
Josh
Josh
Technician
23,166 satisfied customers
I was reading a book last evening and the Kindle just shut
I was reading a book last evening and the Kindle just shut off (did not appear to shut down). I presumed that the shutdown was due to the battery needing to be charged. I plugges the kindle/fire to th… read more
d2rhino
d2rhino
SEM Specialist
128 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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