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I have a Kindle Paperwhite. I ordered a sample of a novel
I have a Kindle Paperwhite. I ordered a sample of a novel and then purchased the book Now when I try to open the book, all I get is the sample. My Kindle tells me that I purchased the book, but will n… read more
Josh
Josh
Technician
22,967 satisfied customers
Need to move books from kinle fire to kindle on galaxyh tab
need to move books from kinle fire to kindle on galaxyh tab e … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have had my Kindle for years, never had a problem ordering
I have had my Kindle for years, never had a problem ordering books. Today I'm told that I "do not have a valid credit card". I've done everything I can to find out what is going on to no avail. I seem… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
Second opinion] IF I buy a new kindle, can all my books be
[Second opinion] IF I buy a new kindle, can all my books be downloaded onto the new one, or will I lose everything I have in my archives...Thanks … read more
Eric
Eric
Software Developer
Associate Degree
1,516 satisfied customers
I have a kindle device with over 500 books. I order books
I have a kindle device with over 500 books. I order books thru my Apple computer at Amazon...most of my books are then available on my Computer scree and my hand held Kindle but some books do NOT down… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,613 satisfied customers
I have a Kindle Paperwhite and I've ordered several books
I have a Kindle Paperwhite and I've ordered several books and have not received on the Kindle. I've received notice that they are stored in the Kindle Library. Also, I'm not sure the Kindle was ever r… read more
Randy***** CellTech
Randy***** CellTech
1,848 satisfied customers
My husband lost his Mastercard last year after I had ordered
My husband lost his Mastercard last year after I had ordered several books. The cost of the books came out of his account but the books didn't actually get onto my Kindle. When I contacted Amazon they… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
Placed order after absence - payment of $12.66 already taken
Placed order after long absence Dan - payment of $12.66 already taken from Visa but NO BOOK & I've tried every avenue to try & find out what's happenned to find no order placed reply Kev Geraldton W.A… read more
Pete
Pete
Engineer
Bachelor's Degree
9,793 satisfied customers
My Kindle screen "all of a sudden" switched from black on,
My Kindle screen "all of a sudden" switched from black on white, to white on black and then proceeded to "freeze." I can't move from this screen. Any ideas?? Also, I am in the process of purchasing a … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,308 satisfied customers
I recently updated my kindle as per the invitation (dont know
I recently updated my kindle as per the invitation (don't know the model; it has a keyboard on bottom of device), and have since tried to order two books, neither of which showed up on my device even … read more
Nathan
Nathan
Bachelors of Science
24,985 satisfied customers
Amazon says it does not have a Kindle registered to my
Amazon says it does not have a Kindle registered to my account. I have had one for over 2 years. I cannot order books now thru faebook. My kindle is the older one with keyboard, it is registered as Ju… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
I have 2 kindle readers. Both are under a single account. When
I have 2 kindle readers. Both are under a single account. When I order a new book, I need to know the procedure to have it loaded in both readers. Can you help me? I want to buy another 4-5 books, but… read more
Thomas
Thomas
IT Manager
Associate Degree
1,553 satisfied customers
I have a first generation Kindle that is now full and I cant
I have a first generation Kindle that is now full and I can't get any of the books I've been buying. I've tried to remove some books, following the directions but they don't go anywhere. How can I mov… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Yesterday, April 21, I ordered two books through Amazon. When
Yesterday, April 21, I ordered two books through Amazon. When I later went to my home page, the first book was there. It indicated that the second book had been downloaded. (I also received confirmati… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My wife has an older Kindle...software version 2.5.6 (501108064),
My wife has an older Kindle...software version 2.5.6 (501108064), serial number B004182192363841. It is registered to XXXXX XXXXXman. I have bought a new Kindle, new UPC # XXXXX 14916 01023 3. Both my… read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
I have a kindle I bought 2 months ago---I now ordered another
I have a kindle I bought 2 months ago---I now ordered another for my husband for Christmas--how do I separate the books that I am reading and the books he is reading to his new kindle and canI order t… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
I have recenly purchased a Kindle. I have attempted to download
I have recenly purchased a Kindle. I have attempted to download (purchase) books. The ones I have purchased before preview appear to have been downloaded. The one I purchased after preview is still no… read more
Mike
Mike
Technician
Working on MBA
418 satisfied customers
i AM A NEW kINDLE USER. IHAVE RECENTLY PURCHASED THREE BOOKS
i AM A NEW kINDLE USER. IHAVE RECENTLY PURCHASED THREE BOOKS AND i DON'T LIKE THE FIRST ONE.. CAN I RETURN THE BOOK OR OTHERWISE REFUSE IT? IWANT TO SKIP THE FIRST BOOK /AND READ THE SECOND BOOK? 1. E… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
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Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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