E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

My Kindle Fire, 2 yrs old, is not holding a charge. I bought…

Customer Question
My Kindle Fire, 2...

My Kindle Fire, 2 yrs old, is not holding a charge. I bought a new charger but no difference. What do I do?

Technician's Assistant: What's the make/model of your device? How old is it?

I will have to find the box it came in. It is 2 yrs old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just stated yesterday. I bought a new charger. That is all I have done. Would Amazon have a record on the Model?

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 4 minutes by:
8/1/2017
Electronics Technician: info tech, Technician replied 11 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,238
Experience: E-Reader Expert
Verified

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
It did not work. What next?
Electronics Technician: info tech, Technician replied 11 months ago

You did see the kindle go through the re-boot?it would have flickered and then gone back to the start page?

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask info tech Your Own Question
info tech
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,238
16,238 Satisfied Customers
Experience: E-Reader Expert

info tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
Early keyboard Kindle, shut down yesterday, but I suspect
Early keyboard Kindle, shut down yesterday, but I suspect not switched off. Did not boot up today just some vague grey shapes at bottom of screen. Has been on charge now for about an hour, but no reac… read more
Harry
Harry
2,035 satisfied customers
My reader will not hold charge and it is one of the first
my reader will not hold charge and it is one of the first kindle in operation. I am 82 years old and may not be as tech savvy as you are used to inter-acting with. It is also not a paper white and one… read more
Harry
Harry
2,035 satisfied customers
It will not turn on. I've left it on the charger so I
It will not turn on. I've left it on the charger so I believe it is charged...but it flashes "Kindle Fire" as though it is powering up, but shuts down instead of turning on. I just loaded a bunch of n… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Mr. T. I received a Kindle for Christmas from my brother. I
Hello Mr. T. I received a Kindle for Christmas from my brother. I just loved it, but at some point it died and I returned it to Amazon and they sent me a Kindle Fire which I have been happily using ev… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't recharge my Kindle Fire. I bought a new charger but
I can't recharge my Kindle Fire. I bought a new charger but I think the problem is with the socket of the Kindle itself. Can this be changed or do I have to buy a new Kindle? Also, can i transfer the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Kindle Fire will not start. Only way to get a response is to
Kindle Fire will not start. Only way to get a response is to plug in charger. Then word 'kindle appears briefly, then screen goes blank again. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I can't change tne language tiEnglish, Amazon Kindle it's
Yes. I can't seem to find the box that it came in. I've looked everywhere and I Know I didn… read more
info tech
info tech
Technician
16,238 satisfied customers
I have a Kindle Fire that appears to have batteries that
Hi. I have a Kindle Fire that appears to have batteries that have lost the ability to hold a charge. Yesterday I found it with 1% of its charge. I left it on the charger all day. It rose only to 14%, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My kindle just stopped working. I can't get it to start up
My kindle just stopped working. I can't get it to start up at all. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Kindle fire en.5 won't come on, KIndle fire generation 5
this morning. Looked up troubleshooting on amazon. tried holding on button for 40 seconds, let go and pressed button again. had a full charge before it went blank. then I put on charger for about 45 mins and tried previous steps again. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't register my new kindle fire it says server error,
I can't register my new kindle fire it says server error … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My kindle fire won't charge. I've tried 2 different chargers
my kindle fire won't charge. I've tried 2 different chargers and it just won't charge. I bought it last year, about August, but I can't find my receipt. Can you help me? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I do not remember my password for my kindle...how can I
I do not remember my password ***** my kindle...how can I change it? … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I bought my Kindle Fire in 2012. It went dark and I can't
I bought my Kindle Fire in 2012. It went dark and I can't get it to come back on. I replaced the charger about a year ago. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I cannot charge my kindle, It is over 5 or 6 years old. It
A few days. I have tried different outlets, different chargers that had worked in the past and I have shut it down and started it up again … read more
info tech
info tech
Technician
16,238 satisfied customers
Have kendle fire, 1 yr old, will not charge. When turn on green
Have kendle fire, 1 yr old, will not charge. When turn on green light comes on and screen shows picture of depleted battery with words that battery is to low for it to operate. Suggest waiting 15 minu… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
When I turn on my kindle fire the screen will on go to Kindle
When I turn on my kindle fire the screen will on go to Kindle fire and stays there. I have recharged the battery over night with the charger that came with my kindle and I have tried turning off my ki… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My kindle fire won't charge anymore. What can I do?
My kindle fire wont charge. I have tried the cord that came with it, the cord for the car and the white cord for the kindle. What do I do now? We bought it in November.. early Christmas present.… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x