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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20223
Experience:  E-reader expert
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Forgot my password. Do I need to change to a new password?

Customer Question

forgot my password. Do I need to change to a new password?
JA: When could you last access your device?
Customer: Yesterday at around 8 or 9 PM
JA: Have you tried a Factory Reset? The e-reader expert can walk you through this to ensure you don't lose your e-books and other data.
Customer: What is a Factory Reset?
JA: The E-Reader Specialist will be able to walk you through that. Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Which password ***** you referring to?

Customer: replied 2 months ago.
The Kindle Fire for Teresa that was got in 2012.
Expert:  Josh replied 2 months ago.

Do you mean the Amazon password, Wi-Fi password, or the Kindle is locked password?

Customer: replied 2 months ago.
It is for the Intranet to get games, etc.
Expert:  Josh replied 2 months ago.

Do you mean the Wi-Fi password?

Customer: replied 2 months ago.
Ok, Wi-Fi password
Expert:  Josh replied 2 months ago.

What is the make/model of your router?

Customer: replied 2 months ago.
It is not router, it is "Register Your Fire" to sign in.***@******.***
Password?
Expert:  Josh replied 2 months ago.

Thank you for confirming.

That is your Amazon account password.

I will send a password ***** to***@******.*** -- What is your zip code?

Customer: replied 2 months ago.
zip code is 05701
Expert:  Josh replied 2 months ago.

I have sent a password ***** email to***@******.***

Please open it and follow the link to reset the password

Customer: replied 2 months ago.
I have two fires. The password ***** ***** the second Fire, 2012 model. Both have the same e-mail.
Expert:  Josh replied 2 months ago.

I have sent a password ***** email to***@******.***

Please open it and follow the link to reset the password

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.