E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I can't get it to turn on and it doesn't seem to be

Customer Question
I can't get it...

I can't get it to turn on and it doesn't seem to be charging.

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

It's a kindle not a tv

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Only happened today. I have it plugged in to try and reboot

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

I don't think so

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 5 minutes by:
8/1/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,167
Experience: Avid repairer and trouble shooter of E-Readers
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 47,167
47,167 Satisfied Customers
Experience: Avid repairer and trouble shooter of E-Readers

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I cannot turn the Paper on, have had trouble turning it off
I cannot turn the Paper White on, have had trouble turning it off several times recently … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My Kindle paper is fully charged yet I am unable to get my
My Kindle paper white is fully charged yet I am unable to get my Kindle to open. Can you help? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
It is charged but i can't open it. Ce0700erc is what is at
ce0700erc is what is at the bottom. Amazon at the top. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I bought my kindle fire on cyber Monday. This is my second
I bought my kindle fire on cyber Monday. This is my second call in two days. I charged it all night. I can't turn it on. I 've had trouble turning it on since I bought it but this is the first time I … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I can not get my kendle on. I just used it yesterday. I have
I can not get my kendle on. I just used it yesterday. I have charge it for 24 hours. When I push the botton to start it turns green for a few seconds and turns off. I can't get it to open.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I left my Kindle on charge last night, but this morning it
I left my Kindle on charge last night, but this morning it won't turn on. I have tried doing a hard reset - I held the switch in the on position for at least 30 seconds, then released it. When I first… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My kindle fire seems to have locked up. I cant get it to turn
My kindle fire seems to have locked up. I can't get it to turn back on. the green light comes on but then goes off. It is fully charged and if I plug it in, the green light stays on but it doesn't reb… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I bought my Mom a kindle for Christmas, and now we cant get
I bought my Mom a kindle for Christmas, and now we can't get out of the Kindle store. She bought a couple of new books, and she can't get back to her main menu. I've tried to help her, and I'm stumped… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
When I turned on my kindle this AM it said it needed to be
When I turned on my kindle this AM it said it needed to be charged - so I plugged it into my computer and it wouldn't charge. It said that my computer didn't recognize the USB port. Now my kindle is o… read more
Cris
Cris
60 satisfied customers
Good morning ! I have got a Kindle 2 months ago and set it
Good morning ! I have got a Kindle 2 months ago and set it up when I got it. From then, I didn't use it until today. Now, it seems that the battery dis-charged itself, because the screen is showing th… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
My kindle does not power on. It fell off chair and is not
My kindle does not power on. It fell off chair and is not responding. HAVE HELD POWER SWITCH ON AS SUGGESTED. gET ONLY GRAY SHdows no printing. How to restore?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have a kinlde 2 and was using the experimental internet.
I have a kinlde 2 and was using the experimental internet. I received a message saying memory was low and I needed to go to settings and reboot (or something like that) but I couldn't do anything with… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
My Kindle, a year old - Keyboard 3G, is frozen. It is fully
My Kindle, a year old - Keyboard 3G, is frozen. It is fully charged. I downloaded 3 books last night and it's been frozen since. I tried holding the on/off button for 15 sec. and it reboots but when i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I tried holding the power switch for 30 seconds and nothing
I tried holding the power switch for 30 seconds and nothing happened. Still can't get it to turn off or charge.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
my kindle seems to have frozen up ...I tried to use a WIFI
my kindle seems to have frozen up ...I tried to use a WIFI at a resturant and now I cant shut it off or change pages . Its stuck on the WIFI network connection page. What do I do… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I just opened my Kindle and the top 1/4 of the screen is corrupted
I just opened my Kindle and the top 1/4 of the screen is corrupted and it does not respond to switching on or off. It was not dropped or in any other way physically damaged. I was in the middle of a v… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
Im on my second kindle since Christmas with the same problem--I
I'm on my second kindle since Christmas with the same problem--I can't seem to keep it charged. I am an avid reader and use it alot , but this particular kindle was plugged in all night last night and… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I plugged in my new kindle last night to charge for the 2d
I plugged in my new kindle last night to charge for the 2d time and keep getting a low battery message this a.m. It charged fine the 1st time but does not seem to be recharging this time. what am I do… read more
Dan T.
Dan T.
Master Technician
Associate Degree
142 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x