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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle paper has developed a problem where all of the

Customer Question

My kindle paper white has developed a problem where all of the text is connected with no spaces between the words. How can I correct this?
JA: What's the make/model of your device? How old is it?
Customer: The device is only several months old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Nothing so far
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried to:

  • press and hold (or depending on the version, slide and hold) the POWER button for a full 40 seconds;
  • even after the screen went blank;
  • then release the POWER button;
  • press or slide the POWER button to restart if the Kindle does not re-start on its own;
  • should the screen be still be unresponsive, then plug in Kindle using the USB cord or the A/C power adapter that came with it;
  • recommend charging the Kindle with an Amazon power adapter;
  • allow the Kindle to charge for 30 minutes, unplug it, and then try to restart again.