How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44955
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

I went to open my kindle and only half the page was

Customer Question

I went to open my kindle and only half the page was readable. Half the page had words and the other half was gone.
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: It just happened and it's the first time it's happened. My Kindle is about ten years old. I simply tried to charge it. Shut it off and turn it back on.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: Thats it
Submitted: 2 months ago.
Category: E-Readers
Expert:  Aric replied 2 months ago.

I'm reviewing your details and will reply shortly.

Expert:  Aric replied 2 months ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

If the device still does not work beyond that, then this would indicate a hardware fault in the Kindle requiring repairs.

Expert:  Aric replied 2 months ago.

In the latter case it's generally not cost effective to repair a 10 year old Kindle (as the cost can encroach what a new replacement one costs). In that case I would suggest replacement versus repairs. Once a new Kindle is purchased and registered to your Amazon account, your books and content will "Sync" to the new device (so none of your books are lost). You can view the various model Kindles at the link below if you'd like:

https://www.amazon.com/Amazon-Kindle-Ereader-Family/b?ie=UTF8&node=6669702011

Expert:  Aric replied 2 months ago.

Other than that, I'm sorry for the bad news here and wish there were a quick fix.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site.

Expert:  Aric replied 2 months ago.

Please view my reply for the answer to your question.