E-Readers

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I ordered a book from my ereader, received an email

Customer Question
I ordered a book...

I ordered a book from my ereader, received an email confirming purchase but the book is not listed in my ereader

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I just did a factory reset, corrected all account info. No book received

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the email expert to know before I connect you?

No thanks. just want my book to read

Submitted: 11 months ago.Category: E-Readers
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Answered in 14 minutes by:
8/1/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,442
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, which e-reader please? ...and bought the book from where?

Ask Your Own E-Readers Question
Customer reply replied 11 months ago
Aurah20
Customer reply replied 11 months ago
Purchased from staples
Customer reply replied 11 months ago
Thank you I received book
Customer reply replied 11 months ago
Again, thanks Louie
Electronics Technician: Louie, Technician replied 11 months ago

Great! Good to hear that the issue has been resolved, congratulations.

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Louie
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Category: E-Readers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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