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I can't unlock my kindle, kindle paperwhite over 1 year, two…

Customer Question
I can't unlock my...

I can't unlock my kindle

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle paperwhite over 1 year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Two days I have tried many times to unlock it by swiping the machine

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

This is a paperwhite kindle

Submitted: 11 months ago.Category: E-Readers
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Answered in 1 minute by:
7/31/2017
Electronics Technician: info tech, Technician replied 11 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,246
Experience: E-Reader Expert
Verified

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

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