How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 12677
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your E-Readers Question Here...
Louie is online now
A new question is answered every 9 seconds

Cant register device, 4th gen kendle fire, I dont know I

Customer Question

Cant register device
JA: What brand and model of e-reader do you have?
Customer: 4th gen kendle fire
JA: How old is your Kindle Fire?
Customer: I dont know I bought it used
JA: What have you tried so far with your Kindle Fire?
Customer: Everything I cam think pf to register made an account etc. Using browser
JA: Anything else you want the Android expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially and based on "...bought it used...", was the Kindle de-registered by the previous owner prior to the transfer of ownership?

Customer: replied 2 months ago.
I dont know
Expert:  Louie replied 2 months ago.

If the Kindle was previously registered to another user, then Amazon would prevent it being registered to a new user. This is a security measure and there is no workaround.

The only solution would be for the first owner to de-register it from his/her account. It can and may be done even on a computer and not necessarily on the Kindle device.

Would the steps to do this serve your need please?

Expert:  Louie replied 2 months ago.

If have not been tried by the previous owner...To deregister a device:

  1. From the Amazon website, go to Your Apps and Devices.
  2. Click Your devices.
  3. Click the Actions button, and then click Deregister device.