E-Readers

Ask an E-Readers Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

E-Readers

My Kindle will not connect to wireless. I restarted 3 times

Customer Question
My Kindle will not connect...
My Kindle will not connect to wireless. I restarted 3 times and it still doesn't work. If I set by to factory defaults will I lose my books that are already on my kindle and will I have to register my Kindle?
JA: What's the make/model of your device? How old is it?
Customer: Kindle 2.5.6(501108064)
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Serial # B002A1A09866042
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: jUST THIS EVENING
Submitted: 3 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 9 minutes by:
7/30/2017
Electronics Technician: Randy Boman, Technician replied 3 months ago
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9,912
Experience: E-Reader Technician
Verified
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own. Then try connecting to WiFi and sign in with your Amazon account info. If that fails you will need to update the Kindle using a computer. Let me know the Kindle Version if it does not work please.
From Home, tap the Menu icon, and then tap Settings. From Settings, tap the Menu icon, and then tap Device Info.
Ask Your Own E-Readers Question
Electronics Technician: Randy Boman, Technician replied 3 months ago
Did that work for you?
Ask Your Own E-Readers Question
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9,912
9,912 Satisfied Customers
Experience: E-Reader Technician

Randy Boman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

140 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,378 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have not had my Look Book on for a while. I charged it
I have not had my Look Book on for a while. I charged it overnight but it won't come on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Not connecting to WFY MAC Address null. About 2 years old
since Friday, troubleshooting, really nothing, this is the first reach out. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
My kindle is broken. A specialist already determined that.
my kindle is broken. A specialist already determined that. We chatted on line. I want someone to call me toll free. thanks. Heidi Thompson(###) ###-####… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I purchased some ebooks and they haven't downloaded to my
Hi I purchased some ebooks and they haven't downloaded to my Kindle as yet and they usually only take minutes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I am unable to read Epub files. Originally the files were in
I am unable to read Epub files. Originally the files were in Word, I converted them to Epub , put the on my ereader and the print is too small and cannot be changed in the normal manner … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My Kindle White which is half full charged, won't work when
My Kindle White which is half full charged, won't work when I tap on the book I wish to read in the usual way. Nothing will respond. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I have the Nook HD. It is stuck and flashing on 99%. How can
Hi I have the Nook HD. It is stuck and flashing on 99%. How can I fix it? … read more
Randy Boman
Randy Boman
Technician
9,912 satisfied customers
I want to update my bank details. Don't know about 6-7 years
I want to update my bank details JA: What's the make/model of your device? How old is it? Customer: Don't know about 6-7 years old JA: How long has this been going on? What troubleshooting have you tr… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I cannot open the Jaques Pepin book #D01-5143573-6470612
I cannot open the Jaques Pepin book #D01-5143573-6470612 although it appears to be in my kindle library … read more
Harry
Harry
5 satisfied customers
Kindle will not turn on or reset. Been charged.,only has
Kindle will not turn on or reset. Been charged.,only has kindle logo screen. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Can a nook reader app be installed on any tablet/ Lindsay
I just want to switch devices. I am trying to avoid buying another reader … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Trying to connect to new -for and having trouble. It is my
Trying to connect to new Williams-for and having trouble … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My e-mail is. I am trying to re-register my kindle and I
My e-mail is***@******.***. I am trying to re-register my kindle and I forgot my password ***** I need to reset it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
How do I transfer the books from my old kindle to my new
How do I transfer the books from my old kindle to my new paper white kindle? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I received a email to contact Amazon about my order2685049.
I received a email to contact Amazon about my order(###) ###-####2685049 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I cannot get into my amazon account and I am at my reg.
I cannot get into my amazon account It is me and I am at my reg. email address and have my cell phone with me. How do I talk to somebody ? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
34 satisfied customers
I am unable to buy books on my Kindle I know there is
I am unable to buy books on my Kindle I know there is trouble with the account I am using . how can I fix thes? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Where CAN i BUY THE LEAD TO MY kINDLE pAPER awHITE TO CHARGE
where CAN i BUY THE LEAD TO MY kINDLE pAPER awHITE TO CHARGE THE BATTERY?? pLEASE … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x