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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a new paper Kindle that will not co neck to y-fi,

Customer Question

I have a new paper white Kindle that will not co neck to y-fi
JA: What's the make/model of your device? How old is it?
Customer: Frontier
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its brand new and all my other devices are conected
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Jason Jones replied 2 months ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 2 months ago.
Verison
Expert:  Jason Jones replied 2 months ago.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Customer: replied 2 months ago.
i have a brand new Kindle that will not hook up to Wi-Fi
Expert:  Jason Jones replied 2 months ago.

May I connect with a computer on the same network remotely to troubleshoot the issue directly?