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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, are you able to login into your Amazon account?
Yes on the phone call soon as the system has cleared the "Status: ... failure"Can you please check on your end?...and contact Customer Service?
When are you available for a call?
Appears another member wants to make the call though I have posted "....Yes on the phone call soon as..."
I have opted out to re-open the question.
It appears that the phone call request has disappeared.
I will contact customer service to fix that issue and I will send the phone call request now.