How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20186
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

Just ordered 2 books for Kindle from Amazon. Have

Customer Question

Just ordered 2 books for Kindle from Amazon. Have confirmation. Neither showing up in my Library. "The Moore's are missing" by Patterson and "Expecting to die" by Jackson
JA: What's the make/model of your device? How old is it?
Customer: IPadPro. 1 or 1 1/2 old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. Tried both devise and Icloud
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, are you able to login into your Amazon account?

Customer: replied 2 months ago.
Expert:  Louie replied 2 months ago.

Yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?

Customer: replied 2 months ago.
When will I get a call?
Expert:  Josh replied 2 months ago.

When are you available for a call?

Customer: replied 2 months ago.
Still have not received a phone call. Thought l did all required.
Expert:  Louie replied 2 months ago.

Appears another member wants to make the call though I have posted "....Yes on the phone call soon as..."

I have opted out to re-open the question.

Expert:  Josh replied 2 months ago.

When are you available for a call?

Customer: replied 2 months ago.
Anytime
Expert:  Josh replied 2 months ago.

It appears that the phone call request has disappeared.

I will contact customer service to fix that issue and I will send the phone call request now.