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How do I pull back books that have gone to the cloud?

Customer Question
How do I pull...

How do I pull back books that have gone to the cloud?

Technician's Assistant: What brand and model of e-reader do you have?

Samsung I think it is called a color

Technician's Assistant: How long has this been going on with your e-reader? What have you tried so far?

Nothing. I do not know where to begin

Submitted: 1 year ago.Category: E-Readers
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Answered in 22 minutes by:
7/30/2017
Electronics Technician: Louie, Technician replied 1 year ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,499
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially , are you able to login into your Amazon account?

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Category: E-Readers
Satisfied Customers: 142
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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