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Books will not transfer to kindel, 3 years do not know make…

Customer Question
Books will not transfer...

Books will not transfer to kindel

Technician's Assistant: What's the make/model of your device? How old is it?

3 years do not know make or model the one you can see in day light

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just the last book I purchased yesterday I do not know any way to trouble shoot. it down load into my Verizon phone but not kindle.

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

No just I am not very good at computos

Submitted: 11 months ago.Category: E-Readers
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Answered in 10 minutes by:
7/30/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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