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Will not open to new book. Keeps returning to page that
Will not open to new book. Keeps returning to page that reads open media page. Have tried to turn it off to see if it reboots. Can't turn off. Help. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
My kindle will not respond when I swipe the screen to change
My kindle will not respond when I swipe the screen to change the page. Sometimes it will respond, but I wait probably 2-3 minutes and it might take … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
While reading my kindle paperwhite the cable (Comcast) went
While reading my kindle paperwhite the cable (Comcast) went out. Was out about 30 minutes and now kindle appears to be locked. Screen is the Kindle logo. It was on charger but I removed it. I've tried… read more
Josh
Josh
It Support Specialist
Associate Degree
5,165 satisfied customers
If I buy a new kindle paperwhite will my books transfer? I'm
if I buy a new kindle paperwhite will my books transfer? … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
42 satisfied customers
I have a 2012 Kindle, a Kindle paperwhite and I just got a
I have a 2012 Kindle, a Kindle paperwhite and I just got a Fire 8. When I open the new one the screen is black; it doesn't open up like the others. … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,071 satisfied customers
My Kindle suddenly quit swiping, turning pages, and getting
My Kindle suddenly quit swiping, turning pages, and getting rid of help data. Sometimes it will swipe and sometimes it will turn the page after a wait. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
My kindle paperwhite will not allow me to swipe to the next
my kindle paperwhite will not allow me to swipe to the next page … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
My Kindle paperwhite does not turn pages when I swipe left
My Kindle paperwhite does not turn pages when I swipe left to right … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
My Black and Whitand will not swipe to next page. Plus the
My Black and Whitand will not swipe to next page. Plus the Kindle is not opening all the time. It was working fine early thyis morning. Started a new book has not worked correctly since. Hope I make s… read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My Kindle paperwhite (purchased about a year ago) will
Hi, my Kindle paperwhite (purchased about a year ago) will scroll through list of books in library but when I select a book the pages won't turn (can't swipe) and change the page. Battery is fully cha… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have only had my kindle paperwhite 2 weeks. It is acting
I have only had my kindle paperwhite 2 weeks. It is acting so strange all of a sudden. I have restarted it several times, charged the battery. The pages won't swipe and then if it does, several of the… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,669 satisfied customers
How should the battery last on my kindle paperwhite? At the
How long should the battery last on my kindle paperwhite? At the moment it is lasting about 90 minutes with the back light on 8. Thanks Brian … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I have an All-New Kindle Paperwhite which shipped to me on
I have an All-New Kindle Paperwhite which shipped to me on December 15, 2015. Order #(###) ###-####6205006. As of yesterday, February 12, 2016, the screen seems to be stuck on the Kindle Unlimited ad … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
I have a white paper Kindle and I am forever accidently changing
I have a white paper Kindle and I am forever accidently changing the font size, mainly when I swipe the page. Is there a way of locking in the font to avoid accidently changing it. I don't have a prob… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
When I went to open a new book on my Kindle Paperwhite I ended
When I went to open a new book on my Kindle Paperwhite I ended up with just the design that changes when I try again and never lets me into my list of books. How do I solve the problem so that I may a… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I bought the paperwhite and I love the light but the battery
I bought the paperwhite and I love the light but the battery doesn't last 8 weeks like advertised. I am having to charge the baterry every 2 or 3 days. Amazon has already sent me 1 replacement but the… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I have a kindle fire HD regular size. I received it for an
I have a kindle fire HD regular size. I received it for an Xmas gift December 2012. At 11:13 am eastern time today it froze up on me. I was on Accu weather watching a radar loop for Charleston SC. It … read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
My kindle is taking a very, very long time to turn off (sometimes4-5
My kindle is taking a very, very long time to turn off (sometimes4-5 minutes). In addition, quite often it will not go to the next page. After fully charging it yesterday, after an hour's reading, I r… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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