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The page does not change when I swipe to read the next page.

Customer Question
The page does not...

The page does not change when I swipe to read the next page.

Technician's Assistant: What brand and model of e-reader do you have?

Kindle Paperwhite 2012

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

For about a week. The battery is fully charged. Sometimes I can swipe five or six times and it might change but not often.

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Other than do I need a new battery and where and how do I purchase one.

Submitted: 11 months ago.Category: E-Readers
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Answered in 4 minutes by:
7/29/2017
Electronics Technician: Russell H., Technician replied 11 months ago
Russell H.
Russell H., Technician
Category: E-Readers
Satisfied Customers: 12,763
Experience: Several years of occasional experience with aspects of E-Reader technology.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I think the touch-screen on your Kindle may be failing. Did you ever drop the Kindle, or subject it to heat above about 85 degrees, or below about 40 degrees? did the Kindle ever get damp or in contact with liquids?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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